Many thanks for the response.  I like your advice, especially the first
paragraph.

I backed up the hard drive (to an external hard drive) before I took it in.

I was told that the reason streaming video won't play properly on the
machine and that video files won't download (the reasons I took it in for
repair) is because the hard drive is failing. 

And, I took it to a repair place recommended by a guy I've known for awhile
who works at the NSF Help Desk.

Does that change your advice?

For a quote under $200, I would probably have it repaired.

Actually, I had been expecting to replace it next year when it would be 5
years old.  If I do have it repaired, then I will need to keep it another
2-3 years.

-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Tom Wolper
Sent: Saturday, December 17, 2011 3:38 PM
To: [email protected]
Subject: Re: [TV orNotTV] OFF TOPIC Computer repair

On Sat, Dec 17, 2011 at 3:24 PM, Melissa PollaK
<[email protected]> wrote:
> $350 to fix a 4-year-old Dell laptop with Vista operating system.  Or,
just
> buy a new one?
>
> Any advice would be appreciated.

My first response is to buy a new one. I don't know how long
manufacturers estimate a user will own a machine and it's possible
that 4 years could be the length of time. In that case other
components may also be reaching the end of their useful lives and
having already sunk the money into one repair you would talk yourself
into continuing to repair just to justify your first decision.

My 2 reservations: 1. Have you backed up your hard drive? If you need
to use data, or you have drafts of your writing, that are on your hard
drive and you can't get at them anyplace else, then fixing your old
computer might be worthwhile than buying a new one and trying to
recreate what you lost on the old one. 2. The $350 isn't a real number
and is serving as a high margin or even as a deterrent to getting it
fixed. If a Best Buy or big box chain quoted you the $350 it might be
worth your time to find an independent repair store for a quote.

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