Our application (twitter.com/distlr) has had it's account suspended and I need this reviewed. I (think I) understand why it was suspended, which was stupidity on my part rather than anything malicious or bad on the part of the application itself.
We follow a very lean start-up approach: * We had the idea for Distlr and immediately interviewed people and asked them if they'd use it. * When they said Yes, we prototyped it with @anywhere and put it in front of them, then surveyed them and asked if they'd use it. * When they said yes, we developed a very alpha version with full OAuth integration, incorporating their feedback and put it front of a bigger audience. Around 60 people registered and 400 used it anonymously. Unsurprisingly if you follow the thread here, I then went to survey these 60 registered users - I created a Google Form and then (being very lean and not trying over engineering things) started sending the messages from the Distlr account to each of the registered users. "@usera @userb @etc Thanks for using Distlr. Would love your feedback via this short survey: http://bit.ly/distlrsurvey"; After several of these, the Distlr account was suspended. Immediately when this happened, I've slapped my forehead with the biggest "Doh!" you've heard. As I've explained in the ticket, this is more user stupidity on my part rather than anything malicious the application itself is doing. It's holding us up because while the ticket is Open, I'm loath to move the app to a new account as it may look like we are trying to be underhanded, which we absolutely aren't. Unless Twitter knows differently, I really don't think the app itself is misbehaving, I think it's just these survey links which have caused the concern. How long are these support tickets taking to be reviewed (it's been open over 17 hours now) and is it possible that someone from the Twitter dev support team can help out with getting it reviewed sooner please? If we have to wait, we have to wait, but we'd love to progress forwards with the feedback we did get from the few people that filled out the survey before the account got suspended. The ticket is http://support.twitter.com/tickets/1256917 Thanks! Tim Bull -- Twitter developer documentation and resources: http://dev.twitter.com/doc API updates via Twitter: http://twitter.com/twitterapi Issues/Enhancements Tracker: http://code.google.com/p/twitter-api/issues/list Change your membership to this group: http://groups.google.com/group/twitter-development-talk
