Just a recap on this one: more info now.

We have an ICS-based email app that is having difficulty sending
messages to Exchange 2000 server. Specifically, we can send internal
emails but not emails that would need to be sent over the internet. No
error is reported by ICS, the email just disappears.

Outlook Express works and can send external emails. *Also, Phoenix
(which is an open source application and nothing to do with OE) can
also send external emails*.

So this seems to be a problem with ICS. One thing which may/may no be
significant: our app just sends emails using SMTP. It doesn't read
them via POP3 like Phoenix.

The mail server is on a customer site, so we don't have direct access
to it.

We are at a loss at the moment. Does anyone have any idea what could
be causing this?

Regards, Pete

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