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With my experience of IBM, when contacting the sales side I think it's fair to say that it's not always been the most helpful of departments. And I agree with you about IBM technical support. They are excellent and always keen to help. John Jenkins in particular has been very helpful over the time I've been using their service. Please note that these are my own views and not my companies views. Andy Moore Selima Software Ltd. -----Original Message----- From: Ian Byrne [mailto:[EMAIL PROTECTED] Sent: 10 September 2004 12:08 To: [EMAIL PROTECTED] Subject: [U2] UK U2 Account managers Hi, I was wondering if anyone has had success at get anything from within the UK from a U2 account manager. We have had multiple problems getting anything at all out of our manager and she is now off sick till the end of the month. All in all we get nothing from our account manager and have always had to ask our US big brother to get one of their account manager to sort things out or managed to get what we need from tech support. I cannot fault the U2 support department on a plus side for IBM. They have always been as helpful as possible and they ALL seem to know that our account manager is useless. This really makes me wonder why the hell we are using IBM and U2 products over our other supplies. EVERYONE else is much easy to contact and to get information from (They even return my phone calls!) They want our business in the UK why is IBM so unable to perform a similar kind of level of service? The last time (in a previous job) we had an IBM person over with our clients they tried to sell them DB2! Does the IBM UK not want the U2 products? I just want to know if we are the only ones experiencing this problem or is it much more general? Regards, Ian Byrne ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/
