Hi, Many thanks for all of your responses.
As always I have managed to get what I need from within U2 support. I have to thank John Jenkins and John English for all of their help... again :) Its good to know I'm not the only person experiencing these problems. Ian -----Original Message----- From: David Jordan [mailto:[EMAIL PROTECTED] Sent: 10 September 2004 22:29 To: [EMAIL PROTECTED] Subject: RE: [U2] UK U2 Account managers Hi Ian The problem is worldwide and have the frustration in Australia as well. The problem is that all sales are classified under the DB2 generic for all database sales whether it is U2, informix, DB2. The sales guys think that the only sales are DB2 and don't want to waste their time with products that don't sell. Unfortunately what they don't know is that U2 makes a considerable chunk of those sales. The good news is that it is slowly changing for the better. The latest IBM Sales training has talked a lot about U2 and IBM has officially positioned U2 as part of its database line in product marketing. Janet Perna (head of database software division at IBM) was at a major customer site, was questioned about someone selling a product to them on UniData, she told them that it was an IBM product and a great product to buy. U2 is supported from the top, but it takes time to go down the line. In the short. have you looked at getting connected to the U2 business connect program where you can order product and authorization codes over the internet & bypass local hurdles. Soon product will be available for internet download. Regards David Jordan -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ian Byrne Sent: Friday, 10 September 2004 9:08 PM To: [EMAIL PROTECTED] Subject: [U2] UK U2 Account managers Hi, I was wondering if anyone has had success at get anything from within the UK from a U2 account manager. We have had multiple problems getting anything at all out of our manager and she is now off sick till the end of the month. All in all we get nothing from our account manager and have always had to ask our US big brother to get one of their account manager to sort things out or managed to get what we need from tech support. I cannot fault the U2 support department on a plus side for IBM. They have always been as helpful as possible and they ALL seem to know that our account manager is useless. This really makes me wonder why the hell we are using IBM and U2 products over our other supplies. EVERYONE else is much easy to contact and to get information from (They even return my phone calls!) They want our business in the UK why is IBM so unable to perform a similar kind of level of service? The last time (in a previous job) we had an IBM person over with our clients they tried to sell them DB2! Does the IBM UK not want the U2 products? I just want to know if we are the only ones experiencing this problem or is it much more general? Regards, Ian Byrne ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [EMAIL PROTECTED] To unsubscribe please visit http://listserver.u2ug.org/
