We do this every day of the week but with a package we bought from Ontario
Systems. We interface with a Cache application that sends the information to
our UV app and it's all networked. Here's their info from the website.
Contact Information
If you would like more information about Ontario Systems or any of our
products, please complete our Information Request Form.
Muncie Office
1150 West Kilgore Avenue
Muncie, Indiana 47305-1588
Berlin Office
6834 Dutch Country Lane
Berlin, Ohio 44610
Phone Numbers
Muncie Central Information: 765.751.7000
Berlin Central Information: 330.893.3515
Fax Numbers
Central Information: 765.751.7099
Marketing: 765.751.7097
Email
Sales: [EMAIL PROTECTED]
Careers: [EMAIL PROTECTED]
Media Relations: [EMAIL PROTECTED]
Marketing: [EMAIL PROTECTED]
Webmaster: [EMAIL PROTECTED]
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Tuesday, January 10, 2006 7:46 AM
Subject: Re: [U2] [UV] Callcenter screen pop
John,
Would not the best starting point be to find out what interfaces, if any,
the call center software supports and where/if it stores its data?
It may be that you can query it directly by e.g. ODBC/Socket/Web Service
direct from the UV server, rather than trying to tie the two together
through a terminal emulator or something equally patchy.
Having the connection server side is a whole lot easier since you only
have to mess about with configurations/security etc in one place.
Brian
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