The good news is that you're on this list because there are IBM'ers here who really can (and will) resolve this, and I guess you know that.
What is really depressing is that this sort of attitude is endemic throughout IBM (U2, DB2, AIX) in the same way that it is endemic throughout any number of multi-nationals (too many to list) because taking responsibility for fixing somebody's problem doesn't figure very high in anybody's annual objectives. One day, probably shortly after all their jobs are shipped out to India or China, it will dawn on many hundreds of CS personnel that the poor mug on the other end of the phone really was paying their salary. It is unfortunate that by then the accountant who worked out the possible cost savings will be well out of their reach living in the beach house their bonus bought on a nice index-linked, final salary pension. Bitter, moi ? No, but it's very late on a Friday night over here and I fancied a rant... Good luck -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 20 January 2006 21:19 To: [email protected] Cc: [EMAIL PROTECTED] Subject: [U2] How can I find the RIGHT IBM Contact????? Ok I'm really pretty much fed up... I placed a call to IBM 3 WEEKS ago after inheriting a pile of papers shoved into a folder loosely describing the existing systems. I KNOW one needs an upgrade, for both AIX & Universe BUT...are they licensed for it? Is the media floating around the building? What upgrades are they eligible for? I KNOW maintenance was recently paid in Oct on at least one of the boxes... What was the infinite wisdom of NOT TYING all customer related items together??? (1 cust # for the hardware + 1 cust # for AIX + 1 cust # for Universe) x 2 = A Mess that requires more than 2 brain cells rubbed together to figure out. NOT ONE PERSON I CONTACTED CAN GIVE ME A CONCISE ANSWER!! Or even a smidgen of a clue as to where to turn...a close friend who just retired told me to call in a crash. I called support twice, first I was routed to a clueless sales rep who never returned a call...next support routed me to a sales rep whom I needed to call back who got an AIX person on the phone who --- believe me....it was said... "U2?" To which I was forced to reply... In all the 20 years I have in this field I have observed time and time again that neither hardware sales, or underlying OS has a clue concerning the entire package. Its bad enough that rs/6000 people bicker with the As400 people and are clueless about what the other does. Its only the U2 people who have a clue about how the entire package goes together, the trickle down effect.. My only frustration is WHOM to contact within that realm... Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr -- Debster ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
