Marc: It does take a rocket-scientist to access the U2 Knowledge Base. Since I'm not one, IBM showed a lot of patience in helping me. Here's the general idea:
1) You get an IBM email id (if you already have one for some other IBM products, like ThinkPad support, then this has to be accomplished by IBM support. 2) You get a numeric IBM customer# (User ID). This gives you access to the U2TechConnect page. From this page you can sign into the U2 Knowledge Base. Buy you're routed to a search page. 3) Enter your search and you find many "locked" documents. To access these documents you need another set of credentials (an IBM ID, usually your email id, and another password). 4) If you want to access U2 Business Connect you'll need an IBM customer number (another number) and each user will have a user ID (an email address) and a unique password. This password is set to change evey so often (4-6 months ?). Believe it or not, IBM U2 support staff are completely aware of the difficulties in accessing U2 information. I have no idea how to get this fixed. One just has to work through the defined steps and contact IBM to resolve each difficulty. It took me multiple emails and a couple of phone calls to the IBM Business Connect group before I could log in properly. All communication from IBM was professional and friendly. They just can't do anything about this mess. One has to know, in excruciating detail, the login structure of the site, which has very little to do with what you're trying to do but more to do with the design decisions. Hope this helps. Bill >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Marc Harbeson >Sent: Wednesday, July 18, 2007 10:04 AM >To: [email protected] >Subject: [U2] KB access - with var permission > >Does anyone have a known process that works for getting this >access setup? I've been round and round on this access, and >my var does not know what else to do. The var has no issue >granting the access - but IBM has made it SO complicated that >apparently it takes a rocket scientist to figure it out. > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach >Sent: Wednesday, July 18, 2007 12:42 PM >To: [email protected] >Subject: Re: [U2] UniData 7.1 vs. MS SQL 2005 performance > >Nancy > >this was discussed in the past at great length! To summarize: > >When the U2UG was formed, we petitioned for IBM to open up >their knowledge sources. The problem is their vars, some of >whom do not want their users to get access (and presumably >show up how p*ss p**r their support may be). > >So a compromise was reached - if the var agrees, you can get >access. Of course, some vars won't - but then you could always >buy a single user UV from a sensible and capable var who will. >that's probably worth the cost of the material anyway. > >it's also one of the reasons we started the U2UG knowledge >base - and we're about to launch a Wiki on the same site. > >Brian >------- >u2-users mailing list >[email protected] >To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
