What does the TCL command LIST.READU EVERY return?
Do you see that customer # or order # in there?
> From: [email protected]
> Date: Wed, 2 Feb 2011 16:26:18 -0700
> To: [email protected]
> Subject: [U2] How to find and fix a broken lock?
>
> I'm not greatly familiar with Universe but I have a background in
> programming and Unix so I hope I can figure this problem out. I have
> access to AIX and DataVu Query.
>
> We use Activant Eclipse which seems to be built on Universe and their
> support is completely useless. Their technical support keeps blaming
> our problem on a network issue which doesn't even make sense and their
> networking department has already proven isn't the issue. We've been
> working with them on the issue for more than a month without progress
> so I need to find another way to fix the issue.
>
> We have a process that takes a customer id and some order parameters
> and pushes an order into the system and returns the resulting order
> number or an error. Our problem is that for a certain customer that we
> use a lot is that it allows the order to be pushed in, without
> failing, but does not return an order number or an error. Orders from
> other customers work as expected. Originally the problem started when
> we were pulling a report for that customer with their order history -
> which failed. To me this suggests that someplace there is a lock in
> place for that customer that hasn't been removed or something of that
> nature. Any ideas how I could look for this or fix it?
>
>
> Thanks,
> Michael McGlothlin
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