Has a Uv errlog been set up? Is there anything in the errlog to suggest a problem?
Dan Fitzgerald wrote: > > > I don't think it's a lock problem for your record. Much more likely is a > data problem. Also a possibility is file corruption. Third thing that pops > to mind is the program that does the update encountering a weird condition > that sends it into a rarely used set of instructions. > > I'd also look for a null (or weird, or incorrect) value in a foreign key. > I once worked at an HMO where somebody somehow created a null vendor > record. So, every doctor who didn't have a vendor record had a null in > that field, and this little 4-doc practice, the null vendor, was getting > checks for $2-5M every month. You'd think they'd be happy, but they > actually were a bit freaked out about it. > > What generates the order number? Are there conditions where that logic can > fail? > > This sounds like an excellent opportunity to use the debugger. Set a break > point in the program, and step through, examining the variables as you go. > Pay special attention to whatever generates/assembles the order #. > >> From: micha...@plumbersstock.com >> Date: Wed, 2 Feb 2011 17:35:48 -0700 >> To: u2-users@listserver.u2ug.org >> Subject: Re: [U2] How to find and fix a broken lock? >> >> I don't see it listed. Here is what it did return. I'm looking for entity >> 40936. >> >> >> >list.readu every >> >> Active Group Locks: Record Group Group >> Group >> Device.... Inode.... Netnode Userno Lmode G-Address. Locks ...RD ...SH >> ...EX >> 2686979 462014 0 53135 5 IN 10D000 1 0 0 >> 0 >> 2686979 7005 0 53135 24 IN 4800 1 0 0 >> 0 >> 655364 4098 0 57139 26 IN 1 1 0 0 >> 0 >> 2686979 462014 0 53135 31 IN 23A000 1 0 0 >> 0 >> 2686979 154 0 40639 42 IN 600 2 0 0 >> 0 >> 2686979 7039 0 40789 59 RD 5AAE000 0 1 0 >> 0 >> 2686979 154 0 44775 64 IN 1600 1 0 0 >> 0 >> 2686979 154 0 53135 80 IN 1000 1 0 0 >> 0 >> 2686979 462014 0 53135 81 IN 521000 1 0 0 >> 0 >> 2686979 462014 0 53135 81 IN 5E3000 1 0 0 >> 0 >> >> Active Record Locks: >> Device.... Inode.... Netnode Userno Lmode Pid Login Id >> Item-ID............. >> 2686979 462014 0 61405 5 RU 528386 eclipseB >> %WEB.PH.SESSION.MONITOR >> 2686979 7005 0 57139 24 RU 368822 eclipseB >> FAX.FEEDBACK3 >> 655364 4098 0 57139 26 RU 368822 eclipseB fax_feed3 >> 2686979 462014 0 52985 31 RU 471274 eclipseB >> WIDGET.PHANTOM >> 2686979 154 0 40639 42 RU 1302770 eclipseB >> JOB.SCHEDULER >> 2686979 154 0 65263 42 RU 1179848 eclipseB >> TC.TIMESHEET.PH.SERVER >> 2686979 154 0 44775 64 RU 512250 eclipseB >> SOCKET.PH.SERVER >> Press any key to continue... >> 2686979 154 0 53135 80 RU 1683466 eclipseB >> SYSTEM.ADMIN >> 2686979 462014 0 65461 81 RU 557096 eclipseB >> THREAD.MANAGER >> 2686979 462014 0 52973 81 RU 1061074 eclipseB >> MSG.PH.SERVER >> >> >> >> Thanks, >> Michael McGlothlin >> >> >> >> On Wed, Feb 2, 2011 at 5:18 PM, Dan Fitzgerald <dangf...@hotmail.com> >> wrote: >> > >> > What does the TCL command LIST.READU EVERY return? >> > >> > Do you see that customer # or order # in there? >> > >> >> From: micha...@plumbersstock.com >> >> Date: Wed, 2 Feb 2011 16:26:18 -0700 >> >> To: u2-users@listserver.u2ug.org >> >> Subject: [U2] How to find and fix a broken lock? >> >> >> >> I'm not greatly familiar with Universe but I have a background in >> >> programming and Unix so I hope I can figure this problem out. I have >> >> access to AIX and DataVu Query. >> >> >> >> We use Activant Eclipse which seems to be built on Universe and their >> >> support is completely useless. Their technical support keeps blaming >> >> our problem on a network issue which doesn't even make sense and their >> >> networking department has already proven isn't the issue. We've been >> >> working with them on the issue for more than a month without progress >> >> so I need to find another way to fix the issue. >> >> >> >> We have a process that takes a customer id and some order parameters >> >> and pushes an order into the system and returns the resulting order >> >> number or an error. Our problem is that for a certain customer that we >> >> use a lot is that it allows the order to be pushed in, without >> >> failing, but does not return an order number or an error. Orders from >> >> other customers work as expected. Originally the problem started when >> >> we were pulling a report for that customer with their order history - >> >> which failed. To me this suggests that someplace there is a lock in >> >> place for that customer that hasn't been removed or something of that >> >> nature. Any ideas how I could look for this or fix it? >> >> >> >> >> >> Thanks, >> >> Michael McGlothlin >> >> _______________________________________________ >> >> U2-Users mailing list >> >> U2-Users@listserver.u2ug.org >> >> http://listserver.u2ug.org/mailman/listinfo/u2-users >> > >> > _______________________________________________ >> > U2-Users mailing list >> > U2-Users@listserver.u2ug.org >> > http://listserver.u2ug.org/mailman/listinfo/u2-users >> > >> _______________________________________________ >> U2-Users mailing list >> U2-Users@listserver.u2ug.org >> http://listserver.u2ug.org/mailman/listinfo/u2-users > > _______________________________________________ > U2-Users mailing list > U2-Users@listserver.u2ug.org > http://listserver.u2ug.org/mailman/listinfo/u2-users > > ----- "Nobody ever lends money to a man with a sense of humour." -- View this message in context: http://old.nabble.com/How-to-find-and-fix-a-broken-lock--tp30831470p30838404.html Sent from the U2 - Users mailing list archive at Nabble.com. _______________________________________________ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
