I learned about the "I-Beam of Interpersonal Communications" at a ToastMasters
meeting.
The idea is to stop using the word "you" altogether. Easier said than done.
The beauty of the I-Beam is that it removes blaming others.
Thus...
"I wish that Rocket would see that 123 and then did ABC along the lines
of XYZ..."
"I am in favor of..."
"I am not in favor of..." are decent I-Beam constructs.
On the other hand...
"YOU are a dirty rotten bungling oaf and it is all YOUR fault." This
of course not I-Beam. It uses the inflamatory blame word (YOU). The word YOU
is toxic.
--Bill
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