I had a client that attempted just what you are doing. After 2 years, and a little over 2 million dollars spent, they went back to their home grown UniVerse system. I will not go into the gorey details of the nightmare, but will summarize with this: limited customization, double billing, double shipping, lost customers, lost revenue, etc.
Granted, most of their problems occurred with the integration between "Front office" and "Back office". Microsoft even had a team of it's "brightest techs" on site at their cost for almost 3 months... No resolution. I think one of the biggest things to me, was to see 6 state of the art servers in a rack system trying to do what ONE 10-year-old server was doing by itself. Just to say, I feel you pain. They will go back. Once a client is used to their ability to customize ad hock, they cannot let go of that, nor should they. MS has sold a real "bill of goods" with GP. I know hardware vendors and Microsoft support companies love it. GP will always need more hardware and more support. My 2-cents... --Glenn. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Johnson Sent: Friday, April 02, 2004 10:05 PM To: U2 Users Discussion List Subject: Conversions Does anyone have a short paper on the care and feeding of both the company and its employees during a conversion/migration from one system to another. I'm facilitating a migration from MV/Results/Primac to Great Plains and it is a very large mismatch. GP seems to be shopping-cart oriented and Results/Primac are more of a traditional Order Entry system. I can't seem to convey that difference as management (read: those who don't use the computer) like the GUI and all of the nice links and screens. The worker bees are in a turmoil with the increased amount of carpal-tunnel potential mouse/keyboard back and forth as well as the absense of many functions that were present under the MV app. Their productivity has fallen 75% as it takes 4x longer to enter an order. There are no sales tax lookups, no product or customer lookups. You clearly cannot scroll through 35,000 line items. There's no easy alternate shipping addresses and the original reports leave a lot to be desired. The accounting package is appealing but a company doesn't exist just for the accounting dept. Not to mention all the hamburger-helper features i've installed over the last 6.5 years. I also have to fabricate custom reports with Crystal Reports and/or Access as there are many fields of data that should be there like customer back orders, sample customers, customer categories and a whole truckload of sales reporting fields that simply don't exist. Am I wrong in concluding that Great Plains is just a glorified shopping cart application. Has anyone else experienced this kind of mis-match, especially with great plains. At least i could inform the users that others have these growing pains. There doesn't seem to be a light at the end of the tunnel for them. thanks in advance. -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
