Anyone know how many support tickets each support rep works at UBNT? I have one 
open for an ES-48-Lite that is clearly a known hardware issue and the support 
guy takes forever to respond. And the only time he has responded it was to tell 
me to reset the switch. I don't know anyone that would have opened a ticket 
without having already tried that. 

At this point I think I'll just return the switch and buy a Cisco.

Thank you,
Brett A Mansfield
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