Hi Brett,

Sorry about the poor experience Brett.  I'm looking into this report.
Expect an update on this shortly.

Thanks,
James



On Tue, Jun 20, 2017 at 10:40 AM, Brett A Mansfield <
[email protected]> wrote:

> Anyone know how many support tickets each support rep works at UBNT? I
> have one open for an ES-48-Lite that is clearly a known hardware issue and
> the support guy takes forever to respond. And the only time he has
> responded it was to tell me to reset the switch. I don't know anyone that
> would have opened a ticket without having already tried that.
>
> At this point I think I'll just return the switch and buy a Cisco.
>
> Thank you,
> Brett A Mansfield
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