On 16/02/11 01:30, UndiFineD wrote:
2011/2/15 Hakim Sheriff<[email protected]>:
We can tell new users to get support on the #ubuntu-beginners channel on
freenode. I am in the Ubuntu beginners support focus group and there is
always someone to answer questions on that channel.
On Tue, Feb 15, 2011 at 4:38 AM, Barry Drake<[email protected]> wrote:
Hi there ... Â Thought you might enjoy this. Â It was grabbed from the
UbuntuMini list on Google.
"I'm in the US but thanks for the offer.
It never fails to amaze me how incredibly helpful everyone in the
linux community is. Â Last night the way I got the minimal installer to
begin with is I asked in the #ubuntu channel on freenode, and someone
made me a dd-able image that I was able to download."
Ubuntu support is one of our biggest selling points. Â Let's not forget
that.
Regards, Â Â Â Â Â Â Â Â Barry.
--
Barry Drake is a member of the the Ubuntu Advertising team.
http://ubuntuadverts.org/
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The few support people Ubuntu-beginners has are often beginners at
giving support
We do however tend to have more time on our hands available to a
person that needs support.
Those of UBT that want to do more on giving support are often caught
in the web of #ubuntu
and on the ubuntu forums.
Personally I prefer if people would go to #ubuntu as our main support channel.
The support givers there know of #ubuntu-beginners
and what knowledge the people have there because of cross-team knowledge.
I have been using Ubuntu only, for years and have used ubuntuforums
very well to get and give help.
I have occasionally used IRC for meetings, and on very rare occasions,
for help.
I still find IRC bewildering to an extent, and however easy it is once
familiarity is gained, I suggest that Mr and Mrs newUbuntuuser will
avoid it like a plague.
Most of the Ubuntu newcomers I have personally helped with deliverance
do not even feel comfortable with ubuntuforums!
If it is an objective to encourage a view that Ubuntu is for a wider
user group then giving IRC a high profile will, I believe, be directly
counterproductive.
It will also be a free gift to our opposition, which will increase as
Ubuntu gets widely used, who include a view that Linux is only for
geeks, not real people.
--
alan cocks
Ubuntu user
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