Hello Omer, Thanks for your application, here are my comments:
>>> 3) If coredump.gz is attached or stacktrace.txt (retraced) contains any >>> text that look like password/css keys. The coredump should not be attached, delete it if it is. You are correct to remove any text that looks important (such as passwords and keys). >>> >>> 4) I find empathy and nautilus to be very interesting for bug >>> reporting/triaging Great! They could use some love. >>> >>> 5) this is really a trick question. depending on the intensity i will >>> mark their importance. for example if computer cannot even start for many >>> users then critical (e.g. X breaks) and the same if happens for a few people >>> will make it High and if a core ubuntu application crash then it will be >>> medium and a non-core application/small usability issue will be marked low >>> and something that is some kind of feature request=wishlist. It's pretty straight forward, please follow the importance guidelines from: https://wiki.ubuntu.com/Bugs/Importance Also, could you comment on what importance you would assign to the bugs your reported below? On Sun, Jan 10, 2010 at 7:17 AM, omer akram <[email protected]> wrote: > https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/499529 Thanks for sending upstream! Please use stock responses to communicate what you did: https://wiki.ubuntu.com/Bugs/Responses (see the one for reported upstream) > https://bugs.launchpad.net/indicator-applet/+bug/488839/ Before confirming the bug, did you reproduce the bug? Before marking confirmed I'd like to either have multiple users confirming the bug with enough information that a developer could easily reproduce it, or reproduce it myself. It seems that others had reproduced it, but it's unclear if the bug is from Ubuntu or passed down from upstream. > https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/504193 Good job on this one, fixing the title, getting it upstreamed, assigning an importance, and triaging. I'd also update the description once you got the information from the reporter. Again, try to use stock responses (see the one for "not described well" or "steps to reproduce"). Lots of bug reporters are frustrated and annoyed, and the stock responses do a good job of acknowledging their concerns, even if their bug report is not that good. Brian Murray maintains a package with allows you to add stock responses on LP easily in firefox: https://launchpad.net/launchpad-gm-scripts >> https://bugs.launchpad.net/hundredpapercuts/+bug/431073 Thanks for sending upstream! Please use stock responses to communicate what you did: https://wiki.ubuntu.com/Bugs/Responses (see the one for reported upstream) >> https://bugs.launchpad.net/empathy/+bug/495385 A little more communication is needed (see the first comment, another triager was confused by what you were talking about). Forwarding upstream is great, but being a little more verbose in bug reports is needed since many people will be looking at it that may not immediately know what you're talking about. Also writing up test cases could be a helpful (really dumb down test cases because potential developers and fixers may be able to fix the bug even though they are not familiar with the program at first). Ubuntu relies on "shared" developers between maintaining several packages, so you may be more familiar with some packages then the developers, and they could use your help. Overall opinion on application: Helpful triager that has been active managing bugs. Has done a good job getting bugs upstream. Things to improve: being more verbose with your communications between reporters, developers, and other triagers (stock replies would help with that). Developers tend to work on bugs that are well described with complete test cases, so try to include them in your upstream and LP reports. I'd give a +1 if omer keeps up the good work in bug forwarding and triaging, but is also more thorough in communicating. Regards, Scott Howard _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-bugcontrol Post to : [email protected] Unsubscribe : https://launchpad.net/~ubuntu-bugcontrol More help : https://help.launchpad.net/ListHelp
