Which printer driver are you using? Please post the output of the following
command on a terminal:
$ cat /etc/cups/ppd/<printername>.ppd | grep '*NickName'
Don't forget to replace printername.
** Changed in: system-config-printer (Ubuntu)
Assignee: (unassigned) => Pascal De Vuyst (pascal-devuyst)
Status: New => Incomplete
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No grayscale printing option
https://bugs.launchpad.net/bugs/234569
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