I find this Gnome bug reporting process via Ubuntu to be discouraging,
unfriendly, and in need of reworking.
I've just spent a bunch of my time researching and documenting a bug,
registering it with Launchpad, searching for duplicates, and reporting it.
Now Ubuntu tells me: "we don't write this software; go login somewhere
else and repeat the whole process somewhere else". I read other Ubuntu
bugs where others are being told the same thing. This is discouraging.
You should have told me to go elsewhere at the time I was first reporting
the bug, so that I wouldn't duplicate all the login and search work:
"Thank you for attempting to report a Gnome bug, but the piece
of software you are listing isn't written by Ubuntu and so any work
you do registering with Ubuntu Launchpad and searching for duplicate
bugs will be wasted, because we're going to tell you the bug isn't
our problem. Rather than waste your time, please go directly to
the people who write the software and report the bug there."
Even when telling me to go somewhere else, you use jargon words such as
"upstream" that I'm sure mean nothing to most Ubuntu users.
The Wiki you sent me to should say in the opening lines: "You've been
sent here because your bug report needs to go directly to the people
who wrote the software. Here's how to transfer a Launchpad bug report
to be a Gnome bug report. Follow these steps."
"If you've already gone to all the trouble of creating a Launchpad
account, searching for duplicates, and submitting your Gnome bug, then
we're sorry to say your time has been wasted unless you also create
a Gnome Bugzilla account, again search for duplicates, again submit
a bug report, and then link your Bugzilla bug to your Launchpad bug
(and vice-versa). You have to do the work twice, otherwise nobody
will know about the bug."
The first several screens worth of text in the Wiki don't even mention
Launchpad, and they don't say why I was sent there or what to do.
The first sentence on the Wiki page again uses the jargon word "upstream"
without explaining what it means.
Instead of a prominent heading "Transfer Launchpad bug report to Gnome",
I have to look several screens down under "Filing new bugs" to know
what needs to be done. The points in that section aren't even ordered
correctly - the bullet item "open a new bug" appears *before* the title
"Before submitting a new bug". Why not just put the steps in order,
rather than telling people, after the fact, what they should have done?
And who is going to read all the way to the bottom line on the page,
where you are told to link your Launchpad bug to your Bugzilla bug?
Why not put that right into the bullet list of points on what to do?
This isn't friendly. Can I (or someone else) rewrite that Wiki page
into a single, numbered list of steps to follow?
--
keyboard shortcuts UI issues; fails to set shortcut
https://bugs.launchpad.net/bugs/467169
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