apport information ** Tags added: apparmor apport-collected trusty
** Description changed: My Deskjet 1000 series printer doesn't print now. It used to, but HPLIP confirms a device communication error (5012). I'm using Ubuntu 14.4 LTS (upgrade) with AMD 64bit archetecture. It worked well up until about 2 weeks ago. I printed one page perfectly, but the second page failed. I then bought the newest model of same printer (HP 1010) thinking that the device was the problem. Same error. Any help would surely be appreciated here. Thanks in advance, David Sprung P.S. I've tried deleting HPLIP and trying it without: failed. Installed newest HPLIP: failed. Help! I'm beginning to think it's a software issue, as my Dad's printer (HP) failed on his machine about the same time + + + --- + ApportVersion: 2.14.1-0ubuntu3.5 + Architecture: amd64 + CupsErrorLog: + E [03/Dec/2014:17:50:54 -0500] Unknown directive BrowseAddress on line 8 of /etc/cups/cupsd.conf. + E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateAccess on line 85 of /etc/cups/cupsd.conf. + E [03/Dec/2014:17:50:54 -0500] Unknown directive JobPrivateValues on line 86 of /etc/cups/cupsd.conf. + E [03/Dec/2014:17:50:54 -0500] Unknown directive SubscriptionPrivateAccess on line 87 of /etc/cups/cupsd.conf. + E [03/Dec/2014:17:50:54 -0500] Unknown directive SubscriptionPrivateValues on line 88 of /etc/cups/cupsd.conf. + CurrentDesktop: Unity + DistroRelease: Ubuntu 14.04 + InstallationDate: Installed on 2013-09-20 (439 days ago) + InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1) + Lpstat: device for Deskjet_1000_J110: hp:/usb/Deskjet_1000_J110_series?serial=CN0BP22MYZ05D2 + MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. + Package: cups 1.7.2-0ubuntu1.2 + PackageArchitecture: amd64 + Papersize: letter + PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3 + ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7 + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d3e197fa-9ef8-4603-8f5e-88976258e568 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10 + Tags: trusty apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor + Uname: Linux 3.13.0-40-generic x86_64 + UpgradeStatus: Upgraded to trusty on 2014-09-01 (93 days ago) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 04/09/2013 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: F4 + dmi.board.asset.tag: To be filled by O.E.M. + dmi.board.name: F2A55M-HD2 + dmi.board.vendor: Gigabyte Technology Co., Ltd. + dmi.board.version: To be filled by O.E.M. + dmi.chassis.asset.tag: To Be Filled By O.E.M. + dmi.chassis.type: 3 + dmi.chassis.vendor: Gigabyte Technology Co., Ltd. + dmi.chassis.version: To Be Filled By O.E.M. + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF4:bd04/09/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnF2A55M-HD2:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: + dmi.product.name: To be filled by O.E.M. + dmi.product.version: To be filled by O.E.M. + dmi.sys.vendor: Gigabyte Technology Co., Ltd. + modified.conffile..etc.cups.cupsd.conf: [inaccessible: [Errno 13] Permission denied: u'/etc/cups/cupsd.conf'] ** Attachment added: "BootDmesg.txt" https://bugs.launchpad.net/bugs/1398595/+attachment/4273794/+files/BootDmesg.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1398595 Title: Working printer device communication error (5012) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1398595/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
