apport information
** Description changed:
We have a dozen of HP laptop here running ubuntu and xubuntu 14.04 and 14.10
and, since few months, all of them can't power off when we try to shutdown
them. Indeed, after few seconds of an apparent power off, the laptops restart.
Please find attached, the dmesg result of one of them.
---
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: slafont 2100 F.... pulseaudio
/dev/snd/pcmC0D0p: slafont 2100 F...m pulseaudio
/dev/snd/timer: slafont 2100 f.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=d61ff2e7-d6d3-431a-823e-c1a06ff2da80
InstallationDate: Installed on 2014-01-16 (434 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64
(20131016.1)
MachineType: Hewlett-Packard HP EliteBook Folio 9470m
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic
root=UUID=594fc36c-3a8e-4857-a07c-a7b89e44816a ro quiet splash
acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
RelatedPackageVersions:
linux-restricted-modules-3.13.0-48-generic N/A
linux-backports-modules-3.13.0-48-generic N/A
linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.13.0-48-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-29 (331 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/08/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IBD Ver. F.47
dmi.board.name: 18DF
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 62.17
dmi.chassis.asset.tag: CNU3519KSP
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvr68IBDVer.F.47:bd10/08/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook Folio 9470m
dmi.product.version: A1029D1102
dmi.sys.vendor: Hewlett-Packard
---
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dpicart 2185 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2014-05-13 (317 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Hewlett-Packard HP EliteBook Folio 9470m
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic.efi.signed
root=UUID=4e274a07-23ed-4f4b-8903-4210a346652d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
RelatedPackageVersions:
linux-restricted-modules-3.13.0-48-generic N/A
linux-backports-modules-3.13.0-48-generic N/A
linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.13.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip fuse lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 07/16/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IBD Ver. F.46
dmi.board.name: 18DF
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 62.17
dmi.chassis.asset.tag: CNU34296XF
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvr68IBDVer.F.46:bd07/16/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1103:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook Folio 9470m
dmi.product.version: A1029D1103
dmi.sys.vendor: Hewlett-Packard
---
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: eric 3727 F.... panel-2-mixer
eric 3763 F.... pulseaudio
/dev/snd/controlC0: eric 3727 F.... panel-2-mixer
eric 3763 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=46c9c6ca-d6a0-4a11-bf5d-d0198326b41d
InstallationDate: Installed on 2014-10-29 (148 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
(20140723)
MachineType: Hewlett-Packard HP EliteBook Folio 1040 G1
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-48-generic
root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
RelatedPackageVersions:
linux-restricted-modules-3.13.0-48-generic N/A
linux-backports-modules-3.13.0-48-generic N/A
linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.13.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio bluetooth cdrom dip fuse lpadmin plugdev sambashare
shadow ssh sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 08/19/2014
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L83 Ver. 01.21
dmi.board.name: 213E
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 24.2B
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnHewlett-Packard:bvrL83Ver.01.21:bd08/19/2014:svnHewlett-Packard:pnHPEliteBookFolio1040G1:pvrA3009DD18303:rvnHewlett-Packard:rn213E:rvrKBCVersion24.2B:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook Folio 1040 G1
dmi.product.version: A3009DD18303
dmi.sys.vendor: Hewlett-Packard
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: priumrispa 2348 F.... pulseaudio
+ /dev/snd/controlC0: priumrispa 2348 F.... pulseaudio
+ CurrentDesktop: XFCE
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=b7fea48b-b64f-428e-9fbd-827219d2a20a
+ InstallationDate: Installed on 2015-02-09 (44 days ago)
+ InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64
(20140416.2)
+ MachineType: Hewlett-Packard HP EliteBook 840 G1
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic
root=UUID=02035e1b-a6f6-4bd5-8daa-6edc5771e682 ro quiet splash
+ ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
+ RelatedPackageVersions:
+ linux-restricted-modules-3.13.0-46-generic N/A
+ linux-backports-modules-3.13.0-46-generic N/A
+ linux-firmware 1.127.11
+ Tags: trusty
+ Uname: Linux 3.13.0-46-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/03/2014
+ dmi.bios.vendor: Hewlett-Packard
+ dmi.bios.version: L71 Ver. 01.21
+ dmi.board.name: 198F
+ dmi.board.vendor: Hewlett-Packard
+ dmi.board.version: KBC Version 15.55
+ dmi.chassis.asset.tag: 5CG44420BX
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Hewlett-Packard
+ dmi.modalias:
dmi:bvnHewlett-Packard:bvrL71Ver.01.21:bd09/03/2014:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10303:rvnHewlett-Packard:rn198F:rvrKBCVersion15.55:cvnHewlett-Packard:ct10:cvr:
+ dmi.product.name: HP EliteBook 840 G1
+ dmi.product.version: A3009DD10303
+ dmi.sys.vendor: Hewlett-Packard
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1436451/+attachment/4357079/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1436451
Title:
can't power off when shutting down
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1436451/+subscriptions
--
ubuntu-bugs mailing list
[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
