There is no crash report. I followed your instructions to the letter. libreoffice just crashed and will not open. Clicking on the icon produces a greyed-out desktop screen with a small window that says "view contents of filesystem" when you hover over it. I suspect that it is a graphics-related issue with my hardware.
On Fri, Sep 18, 2015 at 3:01 AM, Christopher M. Penalver < [email protected]> wrote: > Lorin Soura, thank you for reporting this and helping make Ubuntu better. > However, your crash report is missing. Please follow these instructions to > have apport report a new bug about your crash that can be dealt with by the > automatic retracer. First, execute at a terminal: > cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y > upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg && > sudo service apport start force_start=1 > > If you are running the Ubuntu Stable Release you might need to enable > apport in /etc/default/apport and restart. > > Now reproduce the crash, then open your file manager, navigate to your > /var/crash directory and open the crash report you wish to submit. > If this fails you will have to open a terminal and file your report with > 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash > is the crash you would like to report. If you get an error that you aren't > allowed to access this report you will have to file it with 'sudo > ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command > against the crash report and a window pops up asking you to report this, > but then never opens a new report, you would be affected by > https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order > to WORKAROUND this, one would need to open the following file via a command > line: > sudo nano /etc/apport/crashdb.conf > > and comment out the line: > 'problem_types': ['Bug', 'Package'], > > by changing it to: > # 'problem_types': ['Bug', 'Package'], > > Save, close, and try to file the crash report again via: > ubuntu-bug /var/crash/_my_crash_report.crash > > Please follow https://wiki.ubuntu.com/LibreOfficeBugWrangling when you > file this crash report so the necessary information is provided. > > I'm closing this bug report since the process outlined above will > automatically open a new bug report which can then dealt with more > efficiently. > > Please do not attach your crash report manually to this report and > reopen it. > > As well, please do not announce in this report you created a new bug > report. > > Thank you for your understanding. > > Helpful bug reporting tips: > https://wiki.ubuntu.com/ReportingBugs > > ** Changed in: libreoffice (Ubuntu) > Status: New => Invalid > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1497196 > > Title: > libreoffice-writer crashed and will not restart > > Status in libreoffice package in Ubuntu: > Invalid > > Bug description: > Writer crashed suddenly and will not reopen. I transferred the file I > was working on to another computer and the file was locked for > editing. I have managed to recover the document but still cannot > restart Writer, even after a removal/re-installation of the > libreoffice package. The other libreoffice programs are working fine. > > root@nemesis:/home/chaos# lsb_release -rd > Description: Ubuntu 14.04.3 LTS > Release: 14.04 > > root@nemesis:/home/chaos# lshw -short > H/W path Device Class Description > ====================================================== > system TravelMate B113 (TravelMate > B113_0748 > /0 bus BA10_HX > /0/0 memory 128KiB BIOS > /0/4 processor Intel(R) Pentium(R) CPU 987 @ > 1.50GHz > /0/4/9 memory 32KiB L1 cache > /0/4/a memory 256KiB L2 cache > /0/4/b memory 2MiB L3 cache > /0/8 memory 32KiB L1 cache > /0/18 memory 4GiB System Memory > /0/18/0 memory 2GiB SODIMM DDR3 Synchronous > 1333 MHz > /0/18/1 memory 2GiB SODIMM DDR3 Synchronous > 1333 MHz > /0/100 bridge 2nd Generation Core Processor > Family > /0/100/2 display 2nd Generation Core Processor > Family > /0/100/16 communication 7 Series/C210 Series Chipset > Family M > /0/100/1a bus 7 Series/C210 Series Chipset > Family U > /0/100/1b multimedia 7 Series/C210 Series Chipset > Family H > /0/100/1c bridge 7 Series/C210 Series Chipset > Family P > /0/100/1c.1 bridge 7 Series/C210 Series Chipset > Family P > /0/100/1c.1/0 wlan0 network Centrino Advanced-N 6235 > /0/100/1c.2 bridge 7 Series/C210 Series Chipset > Family P > /0/100/1c.2/0 p2p1 network NetLink BCM57785 Gigabit > Ethernet PCI > /0/100/1c.2/0.1 generic BCM57765/57785 SDXC/MMC Card > Reader > /0/100/1d bus 7 Series/C210 Series Chipset > Family U > /0/100/1f bridge 7 Series Chipset Family LPC > Controlle > /0/100/1f.2 storage 7 Series Chipset Family > 6-port SATA C > /0/100/1f.3 bus 7 Series/C210 Series Chipset > Family S > /0/1 scsi0 storage > /0/1/0.0.0 /dev/sda disk 320GB ST320LT020-9YG14 > /0/1/0.0.0/1 /dev/sda1 volume 1047MiB Windows FAT volume > /0/1/0.0.0/2 /dev/sda2 volume 9510MiB Linux swap volume > /0/1/0.0.0/3 /dev/sda3 volume 287GiB EXT4 volume > > Package: libreoffice > Status: install ok installed > Priority: optional > Section: metapackages > Installed-Size: 161 > Maintainer: Ubuntu Developers <[email protected]> > Architecture: amd64 > Version: 1:4.2.8-0ubuntu2 > > root@nemesis:/home/chaos# ps aux | grep "libre" > chaos 2222 0.0 0.0 133404 3220 ? Sl 01:36 0:00 > /usr/lib/libreoffice/program/oosplash --writer > chaos 2250 0.1 2.7 1264024 105616 ? Sl 01:36 0:03 > /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5 > root 4451 0.0 0.0 11744 936 pts/1 S+ 02:16 0:00 grep > --color=auto libre > > Killed processes, restarted Writer, got a recovery window (see > attached screenshot), Writer crashed again after trying to recover > "untitled: in recovery screen. That was not the document I was working > on when the program crashed. I have not used Writer on this particular > computer until just recently... > > root@nemesis:/home/chaos# ps aux | grep "libre" > chaos 4515 0.0 0.1 141600 5264 ? Sl 02:23 0:00 > /usr/lib/libreoffice/program/oosplash --writer > chaos 4534 0.7 2.5 1232148 97156 ? Sl 02:23 0:01 > /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5 > root 4643 0.0 0.0 11740 936 pts/1 S+ 02:26 0:00 grep > --color=auto libre > > root@nemesis:/home/chaos# kill -9 4515 4534 > > root@nemesis:/home/chaos# ps aux | grep "libre" > root 4645 0.0 0.0 11740 936 pts/1 S+ 02:27 0:00 grep > --color=auto libre > > Restarted again and skipped through the recovery screens for > "untitled" and managed to get Writer restarted. This still may cause a > problem in the future as I do not know what caused the initial crash. > Writer was locked up even after a logout and a reboot. I reinstalled > the libreoffice package and still could not get Writer running until I > went through the process kill in terminal. Program seems to be > functioning normally for now... > > Hope you have enough info on this one... > ):}> > > ProblemType: Bug > DistroRelease: Ubuntu 14.04 > Package: libreoffice-writer 1:4.2.8-0ubuntu2 > ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25 > Uname: Linux 3.13.0-63-generic x86_64 > ApportVersion: 2.14.1-0ubuntu3.13 > Architecture: amd64 > Date: Fri Sep 18 01:46:25 2015 > InstallationDate: Installed on 2014-05-13 (492 days ago) > InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 > (20140416.2) > ProcEnviron: > LANGUAGE=en_US > TERM=xterm > PATH=(custom, no user) > LANG=en_US.UTF-8 > SHELL=/bin/bash > SourcePackage: libreoffice > UpgradeStatus: No upgrade log present (probably fresh install) > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions > -- Lorin Soura [email protected] -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1497196 Title: libreoffice-writer crashed and will not restart To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
