On Thu, Oct 1, 2015 at 11:51 AM, Lorin Soura <[email protected]> wrote:
> There is no crash report. I followed your instructions to the letter. > libreoffice just crashed and will not open. Clicking on the icon produces a > greyed-out desktop screen with a small window that says "view contents of > filesystem" when you hover over it. I suspect that it is a graphics-related > issue with my hardware. > > On Fri, Sep 18, 2015 at 3:01 AM, Christopher M. Penalver < > [email protected]> wrote: > >> Lorin Soura, thank you for reporting this and helping make Ubuntu better. >> However, your crash report is missing. Please follow these instructions to >> have apport report a new bug about your crash that can be dealt with by the >> automatic retracer. First, execute at a terminal: >> cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y >> upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg && >> sudo service apport start force_start=1 >> >> If you are running the Ubuntu Stable Release you might need to enable >> apport in /etc/default/apport and restart. >> >> Now reproduce the crash, then open your file manager, navigate to your >> /var/crash directory and open the crash report you wish to submit. >> If this fails you will have to open a terminal and file your report with >> 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash >> is the crash you would like to report. If you get an error that you aren't >> allowed to access this report you will have to file it with 'sudo >> ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command >> against the crash report and a window pops up asking you to report this, >> but then never opens a new report, you would be affected by >> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order >> to WORKAROUND this, one would need to open the following file via a command >> line: >> sudo nano /etc/apport/crashdb.conf >> >> and comment out the line: >> 'problem_types': ['Bug', 'Package'], >> >> by changing it to: >> # 'problem_types': ['Bug', 'Package'], >> >> Save, close, and try to file the crash report again via: >> ubuntu-bug /var/crash/_my_crash_report.crash >> >> Please follow https://wiki.ubuntu.com/LibreOfficeBugWrangling when you >> file this crash report so the necessary information is provided. >> >> I'm closing this bug report since the process outlined above will >> automatically open a new bug report which can then dealt with more >> efficiently. >> >> Please do not attach your crash report manually to this report and >> reopen it. >> >> As well, please do not announce in this report you created a new bug >> report. >> >> Thank you for your understanding. >> >> Helpful bug reporting tips: >> https://wiki.ubuntu.com/ReportingBugs >> >> ** Changed in: libreoffice (Ubuntu) >> Status: New => Invalid >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1497196 >> >> Title: >> libreoffice-writer crashed and will not restart >> >> Status in libreoffice package in Ubuntu: >> Invalid >> >> Bug description: >> Writer crashed suddenly and will not reopen. I transferred the file I >> was working on to another computer and the file was locked for >> editing. I have managed to recover the document but still cannot >> restart Writer, even after a removal/re-installation of the >> libreoffice package. The other libreoffice programs are working fine. >> >> root@nemesis:/home/chaos# lsb_release -rd >> Description: Ubuntu 14.04.3 LTS >> Release: 14.04 >> >> root@nemesis:/home/chaos# lshw -short >> H/W path Device Class Description >> ====================================================== >> system TravelMate B113 (TravelMate >> B113_0748 >> /0 bus BA10_HX >> /0/0 memory 128KiB BIOS >> /0/4 processor Intel(R) Pentium(R) CPU 987 >> @ 1.50GHz >> /0/4/9 memory 32KiB L1 cache >> /0/4/a memory 256KiB L2 cache >> /0/4/b memory 2MiB L3 cache >> /0/8 memory 32KiB L1 cache >> /0/18 memory 4GiB System Memory >> /0/18/0 memory 2GiB SODIMM DDR3 Synchronous >> 1333 MHz >> /0/18/1 memory 2GiB SODIMM DDR3 Synchronous >> 1333 MHz >> /0/100 bridge 2nd Generation Core >> Processor Family >> /0/100/2 display 2nd Generation Core >> Processor Family >> /0/100/16 communication 7 Series/C210 Series Chipset >> Family M >> /0/100/1a bus 7 Series/C210 Series Chipset >> Family U >> /0/100/1b multimedia 7 Series/C210 Series Chipset >> Family H >> /0/100/1c bridge 7 Series/C210 Series Chipset >> Family P >> /0/100/1c.1 bridge 7 Series/C210 Series Chipset >> Family P >> /0/100/1c.1/0 wlan0 network Centrino Advanced-N 6235 >> /0/100/1c.2 bridge 7 Series/C210 Series Chipset >> Family P >> /0/100/1c.2/0 p2p1 network NetLink BCM57785 Gigabit >> Ethernet PCI >> /0/100/1c.2/0.1 generic BCM57765/57785 SDXC/MMC Card >> Reader >> /0/100/1d bus 7 Series/C210 Series Chipset >> Family U >> /0/100/1f bridge 7 Series Chipset Family LPC >> Controlle >> /0/100/1f.2 storage 7 Series Chipset Family >> 6-port SATA C >> /0/100/1f.3 bus 7 Series/C210 Series Chipset >> Family S >> /0/1 scsi0 storage >> /0/1/0.0.0 /dev/sda disk 320GB ST320LT020-9YG14 >> /0/1/0.0.0/1 /dev/sda1 volume 1047MiB Windows FAT volume >> /0/1/0.0.0/2 /dev/sda2 volume 9510MiB Linux swap volume >> /0/1/0.0.0/3 /dev/sda3 volume 287GiB EXT4 volume >> >> Package: libreoffice >> Status: install ok installed >> Priority: optional >> Section: metapackages >> Installed-Size: 161 >> Maintainer: Ubuntu Developers <[email protected]> >> Architecture: amd64 >> Version: 1:4.2.8-0ubuntu2 >> >> root@nemesis:/home/chaos# ps aux | grep "libre" >> chaos 2222 0.0 0.0 133404 3220 ? Sl 01:36 0:00 >> /usr/lib/libreoffice/program/oosplash --writer >> chaos 2250 0.1 2.7 1264024 105616 ? Sl 01:36 0:03 >> /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5 >> root 4451 0.0 0.0 11744 936 pts/1 S+ 02:16 0:00 grep >> --color=auto libre >> >> Killed processes, restarted Writer, got a recovery window (see >> attached screenshot), Writer crashed again after trying to recover >> "untitled: in recovery screen. That was not the document I was working >> on when the program crashed. I have not used Writer on this particular >> computer until just recently... >> >> root@nemesis:/home/chaos# ps aux | grep "libre" >> chaos 4515 0.0 0.1 141600 5264 ? Sl 02:23 0:00 >> /usr/lib/libreoffice/program/oosplash --writer >> chaos 4534 0.7 2.5 1232148 97156 ? Sl 02:23 0:01 >> /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5 >> root 4643 0.0 0.0 11740 936 pts/1 S+ 02:26 0:00 grep >> --color=auto libre >> >> root@nemesis:/home/chaos# kill -9 4515 4534 >> >> root@nemesis:/home/chaos# ps aux | grep "libre" >> root 4645 0.0 0.0 11740 936 pts/1 S+ 02:27 0:00 grep >> --color=auto libre >> >> Restarted again and skipped through the recovery screens for >> "untitled" and managed to get Writer restarted. This still may cause a >> problem in the future as I do not know what caused the initial crash. >> Writer was locked up even after a logout and a reboot. I reinstalled >> the libreoffice package and still could not get Writer running until I >> went through the process kill in terminal. Program seems to be >> functioning normally for now... >> >> Hope you have enough info on this one... >> ):}> >> >> ProblemType: Bug >> DistroRelease: Ubuntu 14.04 >> Package: libreoffice-writer 1:4.2.8-0ubuntu2 >> ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25 >> Uname: Linux 3.13.0-63-generic x86_64 >> ApportVersion: 2.14.1-0ubuntu3.13 >> Architecture: amd64 >> Date: Fri Sep 18 01:46:25 2015 >> InstallationDate: Installed on 2014-05-13 (492 days ago) >> InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release >> amd64 (20140416.2) >> ProcEnviron: >> LANGUAGE=en_US >> TERM=xterm >> PATH=(custom, no user) >> LANG=en_US.UTF-8 >> SHELL=/bin/bash >> SourcePackage: libreoffice >> UpgradeStatus: No upgrade log present (probably fresh install) >> >> To manage notifications about this bug go to: >> >> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions >> > > > > -- > Lorin Soura > [email protected] > -- Lorin Soura [email protected] ** Attachment added: "Screenshot from 2015-10-01 11:47:55.png" https://bugs.launchpad.net/bugs/1497196/+attachment/4481202/+files/Screenshot%20from%202015-10-01%2011%3A47%3A55.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1497196 Title: libreoffice-writer crashed and will not restart To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
