** Tags added: apport-collected
** Description changed:
Hardware: HPE ProLiant DL360 gen9
Ubuntu Version: 18.04
Problem: When rebooting the server, everything goes well (shutting down
services, unmounting etc) until the last step where it reads "Starting
Reboot". At this point the system is getting stuck and nothing else can
can be done than holding the power button in for a long enough time to
turn it off. At the same time as the system get stuck, a red error light
is lightening up on the server. This light is green until it reaches
this "Starting Reboot" stage. The same happens if the server is
shutdown, with the difference that the last message is "Starting Power-
Off" instead of "Starting Reboot".
The server is installed with a new clean 18.04 installation. This server
was rebooting/shutting down without a problem with all releases between
16.04 and 17.10.
This problem is serious as it prevents remote reboot.
+ ---
+ ProblemType: Bug
+ AlsaDevices:
+ total 0
+ crw-rw---- 1 root audio 116, 1 Jun 13 11:16 seq
+ crw-rw---- 1 root audio 116, 33 Jun 13 11:16 timer
+ AplayDevices: Error: [Errno 2] No such file or directory: 'aplay': 'aplay'
+ ApportVersion: 2.20.9-0ubuntu7.2
+ Architecture: amd64
+ ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord':
'arecord'
+ AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 1:
+ DistroRelease: Ubuntu 18.04
+ HibernationDevice: RESUME=none
+ MachineType: HP ProLiant DL360 Gen9
+ NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
+ Package: linux (not installed)
+ PciMultimedia:
+
+ ProcEnviron:
+ TERM=xterm
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcFB: 0 mgadrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/ROOT/ubuntu@/boot/vmlinuz-4.15.0-23-generic
root=ZFS=rpool/ROOT/ubuntu ro
+ ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
+ RelatedPackageVersions:
+ linux-restricted-modules-4.15.0-23-generic N/A
+ linux-backports-modules-4.15.0-23-generic N/A
+ linux-firmware 1.173.1
+ RfKill: Error: [Errno 2] No such file or directory: 'rfkill': 'rfkill'
+ Tags: bionic
+ Uname: Linux 4.15.0-23-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+
+ _MarkForUpload: True
+ dmi.bios.date: 05/21/2018
+ dmi.bios.vendor: HP
+ dmi.bios.version: P89
+ dmi.board.name: ProLiant DL360 Gen9
+ dmi.board.vendor: HP
+ dmi.chassis.type: 23
+ dmi.chassis.vendor: HP
+ dmi.modalias:
dmi:bvnHP:bvrP89:bd05/21/2018:svnHP:pnProLiantDL360Gen9:pvr:rvnHP:rnProLiantDL360Gen9:rvr:cvnHP:ct23:cvr:
+ dmi.product.family: ProLiant
+ dmi.product.name: ProLiant DL360 Gen9
+ dmi.sys.vendor: HP
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1776616
Title:
Ubuntu 18.04 getting stuck at "Starting Reboot" and "Starting Power-
Off"
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