Public bug reported:
I cannot print pdfs on any printer. The file is processed in the printer
dialogue and then disappears. without printing. I can print odf files on
the same printer without issue.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4ubuntu0.5
ProcVersionSignature: Ubuntu 4.15.0-33.36~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CupsErrorLog:
CurrentDesktop: Unity
Date: Thu Sep 6 11:10:50 2018
InstallationDate: Installed on 2018-02-01 (216 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lpstat:
device for Hewlett-Packard-HP-LaserJet-200-colorMFP-M276n:
hp:/net/HP_LaserJet_200_colorMFP_M276n?ip=192.168.1.2
device for Hewlett-Packard-HP-LaserJet-400-M401dne:
hp:/net/HP_LaserJet_400_M401dne?zc=NPI13B8A2
MachineType: LENOVO 20281
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Hewlett-Packard-HP-LaserJet-200-colorMFP-M276n.ppd',
'/etc/cups/ppd/Hewlett-Packard-HP-LaserJet-400-M401dne.ppd'] failed with exit
code 2: grep: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-200-colorMFP-M276n.ppd:
Permission denied
grep: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-400-M401dne.ppd: Permission
denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-33-generic
root=UUID=18dad62c-a203-45d8-a228-4a2dfc8af342 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/17/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: J6ET58WW (2.03 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20281 QB0
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvrJ6ET58WW(2.03):bd01/17/2014:svnLENOVO:pn20281:pvrM5400:rvnLENOVO:rn20281QB0:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: M5400
dmi.product.name: 20281
dmi.product.version: M5400
dmi.sys.vendor: LENOVO
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1791029
Title:
cannot print pdf
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