If the mouse is moving and nothing else works, and if you're using a
Xorg session, then that means gnome-shell has frozen.
If you have any extensions installed then please start by uninstalling
those and tell us if the problem still happens.
** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1809836
Title:
system keeps freezing frequently. Mouse moves but nothing else works
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