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On 2012-07-23T06:38:18+00:00 Bilal Shahid wrote:

I am unable to communicate with some MSN users. They constantly see me
as offline despite being online and chatting to user users. I can see
them online and send messages to them and they can see those messages.
But nothing replies back from them on my side. I am offline to them no
matter what.

The Windows client on that side that cannot see me is: v2011
15.4.3538.513

Chatting MSN clients has been a problem for me on linux for a very long
time now. Chatting and adding new users is just not stable enough. Since
MSN is now using open standards it's time for these bugs to be squashed.
It's very annoying when you are trying to use MSN to communicate with
clients and colleagues on other platforms and have half your
conversation not arrive, not being able to add new users or your side
being offline.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64

Reply at: https://bugs.launchpad.net/ubuntu/+source/telepathy-
haze/+bug/991845/comments/10

------------------------------------------------------------------------
On 2012-07-23T06:38:49+00:00 Bilal Shahid wrote:

Created attachment 64531
debug log haze

Reply at: https://bugs.launchpad.net/ubuntu/+source/telepathy-
haze/+bug/991845/comments/11

------------------------------------------------------------------------
On 2012-07-23T10:23:20+00:00 Simon McVittie wrote:

(In reply to comment #0)
> I am unable to communicate with some MSN users.

>From your Haze debug log, I infer that you're actually using telepathy-
haze. Accounts set up via Empathy's Accounts window will use Haze.

If you set up the same account in Pidgin, does that work? (Pidgin and
Haze both use libpurple behind the scenes, so that will tell us whether
the bug is in libpurple or telepathy-haze).

> They constantly see me as
> offline despite being online and chatting to user users.

MSN's "server" is really a large cluster of servers with several
different functions, so this probably means Haze is communicating
correctly with the switchboard (chat) servers, but something has gone
wrong between Haze and the presence server(s).

> Since MSN is now
> using open standards it's time for these bugs to be squashed.

That's great in theory, but unfortunately doesn't work so well in
practice...

If you set up an equivalent MSN account via gnome-online-accounts,
you'll be using MSN's XMPP bridge via telepathy-gabble. However, MSN's
XMPP bridge is a pretty weird implementation of XMPP, so what that often
means in practice is that you get *different* bugs (some of which are
the server's fault, and difficult to work around in Gabble).

Reply at: https://bugs.launchpad.net/ubuntu/+source/telepathy-
haze/+bug/991845/comments/12

------------------------------------------------------------------------
On 2012-07-23T12:25:54+00:00 Bilal Shahid wrote:

originaly reported at https://bugs.launchpad.net/ubuntu/+source
/telepathy-haze/+bug/991845

Reply at: https://bugs.launchpad.net/ubuntu/+source/telepathy-
haze/+bug/991845/comments/14

------------------------------------------------------------------------
On 2019-12-03T20:08:00+00:00 Gitlab-migration wrote:

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has
been closed from further activity.

You can subscribe and participate further through the new bug through
this link to our GitLab instance:
https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/58.

Reply at: https://bugs.launchpad.net/ubuntu/+source/telepathy-
haze/+bug/991845/comments/17


** Changed in: telepathy-haze
   Importance: Unknown => Medium

** Bug watch added: gitlab.freedesktop.org/telepathy/telepathy-haze/issues #58
   https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/58

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https://bugs.launchpad.net/bugs/991845

Title:
  Empathy on 12.04, some MSN users cannot see me online at all, one way
  conversations

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