Public bug reported:
This happens on the latest Ubuntu Focal clean installation. When opening
the list of installed apps in Shell Overview, the "Utilities" folder in
Shell Overview is missing (and all apps that should be in the folder are
displayed in the main list) until Ubuntu Software is opened for a first
time.
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: focal
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https://bugs.launchpad.net/bugs/1860671
Title:
"Utilities" folder in Shell Overview is not created until Ubuntu
Software is opened for a first time
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