Public bug reported:
Information via $ lsb_release -rd:
Description: Ubuntu 20.04 LTS
Release: 20.04
Information via $ apt-cache policy hplip
hplip:
Installed: 3.20.3+dfsg0-2
Candidate: 3.20.3+dfsg0-2
Version table:
*** 3.20.3+dfsg0-2 500
500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
100 /var/lib/dpkg/status
Relevant hplip package information:
$ dpkg -l hplip*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-==============-============-========================================================
ii hplip 3.20.3+dfsg0-2 amd64 HP Linux Printing and Imaging
System (HPLIP)
un hplip-cups <none> <none> (no description available)
ii hplip-data 3.20.3+dfsg0-2 all HP Linux Printing and Imaging -
data files
un hplip-doc <none> <none> (no description available)
ii hplip-gui 3.20.3+dfsg0-2 all HP Linux Printing and Imaging -
GUI utilities (Qt-based)
Hello, newbie here,
I am unable to setup and use my HP Envy 5030 printer on my Lubuntu 20.04
system.
Steps to reproduce the problem:
I am trying to setup my printer via wifi.
1) I run hp-setup from the terminal.
2) I select the 'Wireless/802.11' option and click next.
3) I plug my printer in via usb cable and press next.
4) My printer is recognized and I press next.
5) An error dialog pops up saying "An I/O error occurred.
Please check the USB connection to your printer and try again.
(Device I/O error)". Moreover, the terminal displays a 'Channel write error'.
(please see the attached screenshot).
Please find attached the results of the hp-check.log file; it is worth
noting that a warning message is displayed in the file indicating that
Ubuntu 20.04 is not supported.
Regarding the Missing Required Dependencies via the hp-check.log file:
libcups2 - is installed.
python3-pyqt4 - has been replaced with python3-pyqt5
gtk2-engines-pixbuf - is installed.
I am able to set up the printer with hp-setup when selecting the USB
option. I am able to print but not scan.
I have previously installed the hplip package via the automatic
installer on the HP website (https://developers.hp.com/hp-linux-imaging-
and-printing), but this didn't work either. Important to note that the
automatic installer does not support Ubuntu 20.04, so no surprise there.
Thank you in advance,
Owen
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
Uname: Linux 5.4.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: LXQt
Date: Mon Jun 22 19:22:07 2020
InstallationDate: Installed on 2020-06-05 (16 days ago)
InstallationMedia: Lubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat: device for ENVY_5000_series_TH79S4C0PZ_:
implicitclass://ENVY_5000_series_TH79S4C0PZ_/
MachineType: LENOVO 81J1
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/ENVY_5000_series_TH79S4C0PZ_.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/ENVY_5000_series_TH79S4C0PZ_.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-37-generic
root=UUID=53a299e0-a9e5-4e56-b902-0f79b0931a13 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/18/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: 9HCN23WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0R32802WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ideapad S130-11IGM
dmi.modalias:
dmi:bvnLENOVO:bvr9HCN23WW:bd04/18/2019:svnLENOVO:pn81J1:pvrLenovoideapadS130-11IGM:rvnLENOVO:rnLNVNB161216:rvrSDK0R32802WIN:cvnLENOVO:ct10:cvrLenovoideapadS130-11IGM:
dmi.product.family: ideapad S130-11IGM
dmi.product.name: 81J1
dmi.product.sku: LENOVO_MT_81J1_BU_idea_FM_ideapad S130-11IGM
dmi.product.version: Lenovo ideapad S130-11IGM
dmi.sys.vendor: LENOVO
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal hplip lubuntu
** Attachment added: "Contains a screenshot of the issue as well as the
hp-check.log file"
https://bugs.launchpad.net/bugs/1884584/+attachment/5386154/+files/hplip_bug.zip
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https://bugs.launchpad.net/bugs/1884584
Title:
Envy 5030 Printer unable to be setup via hplip Lubuntu 20.04
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