OK Kai-chuan, bad news. I got a 1:1 with Tony and... the freeze is still there, as present as ever. :(
Please let me know how I can help. If you have the iperf command that would be useful, please let me know (and if I have to use it during a meeting when it freezes). Best Regards, Steve Bes On Thu, Jun 24, 2021 at 2:11 PM Steve Barriault <[email protected]> wrote: > Hi Kai-chuan: > > 1. On UFW, I disabled it, but it did not work. > > 2. For iperf, I did not know this tool existed, and I am not sure how to > generate the right data. Please advise here. > > 3. I also tried the new ucode file. This is what I did: I cloned the git > repo and copied the file into /usr/lib/firmware. Good news is that after > reboot the Internet connection worked. But I did not have the opportunity > to test this during a meeting yet though. > > 4. Stéphane Verdy, who you probably know, gave me the "decoding ring". > When Daniel van Vugt said "the kernel is about two weeks old", this newbie > had no idea if this was a good thing. I thought the kernel got updated > automatically - I was probably mistaken. So I updated it manually. > > So, interestingly, it solved PART of the problem. When I am in a 1:1 > discussion, it works flawlessly on wireless. But if there are multiple > people in the call, then it started having issues again. > > Give me a few days here. I have a few calls upcoming, I will give the wifi > a try in different settings (1:1 and multiple folks) and let you know if > (3) + (4) actually did the trick (because on the 1:1, I could only test (4) > in isolation so far). > > Best Regards, > > Steve > > On Thu, Jun 24, 2021 at 12:05 AM Kai-Chuan Hsieh < > [email protected]> wrote: > >> ** Changed in: oem-priority >> Status: New => Confirmed >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1932548 >> >> Title: >> [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on >> wireless [8086:a0f0] >> >> Status in OEM Priority Project: >> Confirmed >> Status in linux-oem-5.10 package in Ubuntu: >> New >> >> Bug description: >> Whenever I am using a wireless connection, the image freezes roughly >> every two minutes. Sometimes, email cannot be retrieved / computer >> complains the connection was momentarily lost. >> >> - If I am on a wire, this problem does NOT occur. >> - This problems occurs on wireless independent of the platform used >> (behavior seen in both Google Hangout and Zoom) >> - This problem does NOT occur on Windows. I did a meeting where both my >> Linux and Windows machines were connected to the same meeting and using the >> same wifi router, and while the performance on Windows was flawless, >> unfortunately it was not so on the Ubuntu box. So I don't think my wifi >> router or network is to blame. >> - As far as I can recall, the problem used not to be there 2 weeks ago. >> So it may have been introduced by a recent update. >> - As communicated before, I am on a certified machine from Dell, >> recently purchased with Ubuntu already on board from factory (I assume the >> logs there were sent to you would contain the information). >> - I tried to generate a log on the wireless, but the process did not >> let me do this very easily. I am more than happy to send you additional >> information - but please let me know which package you want me to spy upon >> exactly, as I am not sure what would be helpful in this matter. >> >> ProblemType: Bug >> DistroRelease: Ubuntu 20.04 >> Package: xorg 1:7.7+19ubuntu14 >> ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 >> Uname: Linux 5.10.0-1029-oem x86_64 >> ApportVersion: 2.20.11-0ubuntu27.18 >> Architecture: amd64 >> BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' >> CasperMD5CheckResult: skip >> CompositorRunning: None >> CurrentDesktop: ubuntu:GNOME >> Date: Fri Jun 18 09:47:58 2021 >> DistUpgraded: Fresh install >> DistributionChannelDescriptor: >> # This is the distribution channel descriptor for the OEM CDs >> # For more information see >> http://wiki.ubuntu.com/DistributionChannelDescriptor >> canonical-oem-somerville-focal-amd64-20200502-85 >> DistroCodename: focal >> DistroVariant: ubuntu >> EcryptfsInUse: Yes >> ExtraDebuggingInterest: Yes >> GraphicsCard: >> Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA >> controller]) >> Subsystem: Dell Device [1028:0991] >> InstallationDate: Installed on 2021-04-24 (54 days ago) >> InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary >> 20200502-05:58 >> MachineType: Dell Inc. XPS 13 9310 >> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem >> root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 >> SourcePackage: xorg >> Symptom: display >> UpgradeStatus: No upgrade log present (probably fresh install) >> dmi.bios.date: 03/25/2021 >> dmi.bios.release: 2.1 >> dmi.bios.vendor: Dell Inc. >> dmi.bios.version: 2.1.1 >> dmi.board.name: 08607K >> dmi.board.vendor: Dell Inc. >> dmi.board.version: A00 >> dmi.chassis.type: 10 >> dmi.chassis.vendor: Dell Inc. >> dmi.modalias: >> dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: >> dmi.product.family: XPS >> dmi.product.name: XPS 13 9310 >> dmi.product.sku: 0991 >> dmi.sys.vendor: Dell Inc. >> version.compiz: compiz N/A >> version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 >> version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 >> version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 >> version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 >> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A >> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 >> version.xserver-xorg-video-intel: xserver-xorg-video-intel >> 2:2.99.917+git20200226-1 >> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau >> 1:1.0.16-1 >> >> To manage notifications about this bug go to: >> https://bugs.launchpad.net/oem-priority/+bug/1932548/+subscriptions >> > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1932548 Title: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0] To manage notifications about this bug go to: https://bugs.launchpad.net/oem-priority/+bug/1932548/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
