Actually if you're using a Xorg session and only the mouse is working
then it's likely the gnome-shell process alone is hung or crashed.
Because the mouse movement is handled by Xorg, not gnome-shell.
Please:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
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https://bugs.launchpad.net/bugs/1965219
Title:
gnome lock screen does not permit reentering password
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