Public bug reported:
[ Impact ]
In the past, the Ubuntu Studio section of the Ubuntu Forums remained
nearly silent. With that, Ubuntu Studio, with the encouragement of some
community leaders, made the decision to consolidate primary support into
the StackExchange-hosted, yet unofficial Ask Ubuntu.
In November 2024, due to the outdatedness of the forum software and the
inability to properly update it, the time came to shutter the Ubuntu
Forums and the decision was made to move the technical support to Ubuntu
Discourse, which had previously disallowed all technical support. Now,
there is a category dedicated specifically for technical support.
Additionally, there is a non-technical-support section dedicated for the
Ubuntu Studio community.
Ask Ubuntu is in a state of disarray and is only getting worse.
StackExchange keeps changing moderation rules for the moderators, and
the moderators are powerless to do anything. Additionally, they took
away the OpenSSO ability, which disabled Launchpad-based sign-ons and
accounts. StackExchange has been less than helpful in getting these
accounts back or reenabling OpenSSO. This is highly problematic and,
coupled with Ask Ubuntu's unofficial status, is part of the reason for
this switch.
Currently, in the Ubuntu Studio menu, in the "Ubuntu Studio Information"
category, there is an icon for "Ask Ubuntu." This icon needs to be
switched to point to the "Welcome to Help and Support" post on Ubuntu
Discourse, and a new icon needs to be added to point to the Ubuntu
Studio category of the Discourse.
[ Test Case ]
In any supported Ubuntu Studio installation (as of this writing, 22.04,
24.04, 24.10):
* Open the menu
* Go to the Ubuntu Studio Information category.
Expected Result: Icon for "Help and Support" opening website to "Welcome
to Help and Support" post on Ubuntu Discourse, and another icon for
"Ubuntu Studio Community".
Actual Result: "Ask Ubuntu" Icon exists
[ What could go wrong ]
It is possible that the .desktop files are all wrong and that xdg-open
just won't work, but this is what testing is for. Testing seems to work,
and all signs point to everything working.
Initial community reaction asking about this change seems to be positive
and welcome, however, we cannot account for everyone. Based on the
feedback we've had so far, I'd consider negative reactions "edge cases".
** Affects: ubuntustudio-menu (Ubuntu)
Importance: Undecided
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Affects: ubuntustudio-menu (Ubuntu Jammy)
Importance: Undecided
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Affects: ubuntustudio-menu (Ubuntu Noble)
Importance: Undecided
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Affects: ubuntustudio-menu (Ubuntu Oracular)
Importance: Undecided
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Affects: ubuntustudio-menu (Ubuntu Plucky)
Importance: Undecided
Assignee: Erich Eickmeyer (eeickmeyer)
Status: New
** Also affects: ubuntustudio-menu (Ubuntu Noble)
Importance: Undecided
Status: New
** Also affects: ubuntustudio-menu (Ubuntu Oracular)
Importance: Undecided
Status: New
** Also affects: ubuntustudio-menu (Ubuntu Plucky)
Importance: Undecided
Status: New
** Also affects: ubuntustudio-menu (Ubuntu Jammy)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/2093140
Title:
[SRU] Switch from Ask Ubuntu to Ubuntu Discourse for Primary Support
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