Thank you for taking the time to report this bug and help make Ubuntu
better.
Are there any logs? Can you try opening the media file using Totem from
the CLI?
$ GST_DEBUG='*:5' GST_DEBUG_NO_COLOR=1 totem /path/to/your/video-file |&
tee gst.log
And attach gst.log here.
** Changed in: gstreamer1.0 (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/2007573
Title:
playing only audio of an mp4 file
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