apport information
** Tags added: apport-collected
** Description changed:
Hardware:
HP 255 G9 Notebook PC
Product configuration ID: 8A1B
CPU: AMD Ryzen 5 5625U
Audio codec: Realtek ALC236
Codec vendor ID: 0x10ec0236
Codec subsystem ID: 0x103c8a1b
PCI subsystem: 103c:8a1b
System:
Ubuntu 26.04 LTS
Kernel: Ubuntu generic kernel
Problem:
The internal speakers work normally, but the 3.5 mm headphone jack is
detected unreliably.
Hot-plugging headphones usually does not change the ALSA "Headphone Jack"
control.
Sometimes the headphones are detected only after 5-10 insertion attempts,
after a delay, or after opening the GNOME sound settings.
Headphones are reliably detected when:
1. The system boots with headphones already connected.
2. The laptop is suspended and resumed while headphones are connected.
The problem also occurs in the Ubuntu 26.04 live USB environment, so it
is reproducible without custom PipeWire or WirePlumber configuration.
Steps to reproduce:
1. Boot Ubuntu without headphones connected.
2. Log in.
3. Run: alsactl monitor
4. Insert and remove headphones several times.
5. Observe that no Headphone Jack events are generated.
6. Check the ALSA control:
amixer -c 1 contents | grep -A3 -B1 "Headphone Jack"
7. The value remains "off" even when headphones are connected.
Expected result:
The "Headphone Jack" ALSA control changes to "on" immediately after
insertion, and audio switches to the headphones.
Actual result:
No ALSA jack event is generated and the control remains "off".
Additional observations:
- Booting with headphones already inserted works.
- Suspend/resume with headphones inserted usually makes them work.
- Different headphones and headsets behave the same way.
- PipeWire is not the root cause because alsactl monitor receives no jack
events.
- snd_hda_intel jackpoll_ms=500 did not help and prevented the suspend/resume
workaround from working.
- trigger_sense=yes did not restore jack detection.
- /proc/asound/card1/codec#0 contains only 17 lines and reports:
Invalid AFG subtree
- The kernel log contains:
snd_hda_codec_alc269 hdaudioC1D0: ALC236: picked fixup for PCI SSID
103c:0000
snd_hda_codec_alc269 hdaudioC1D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
- alsactl monitor generates no Headphone Jack events during repeated
insertion/removal.
ProblemType: Bug
DistroRelease: Ubuntu 26.04
Package: alsa-base 1.0.25+dfsg-0ubuntu9
ProcVersionSignature: Ubuntu 7.0.0-28.28-generic 7.0.12
Uname: Linux 7.0.0-28-generic x86_64
ApportVersion: 2.34.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul 19 15:27:12 2026
InstallationDate: Installed on 2026-07-19 (0 days ago)
InstallationMedia: Ubuntu 26.04 "Resolute Raccoon" - Release amd64
(20260423.1)
MachineType: HP HP 255 15.6 inch G9 Notebook PC
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/10/2025
dmi.bios.release: 15.20
dmi.bios.vendor: Insyde
dmi.bios.version: F.20
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8A1B
dmi.board.vendor: HP
dmi.board.version: 17.27
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 17.27
dmi.modalias:
dmi:bvnInsyde:bvrF.20:bd12/10/2025:br15.20:efr17.27:svnHP:pnHP25515.6inchG9NotebookPC:pvrType1ProductConfigId:rvnHP:rn8A1B:rvr17.27:cvnHP:ct10:cvrChassisVersion:sku7M9X6ES#A2Q:pfa103C_5336ANHP200:
dmi.product.family: 103C_5336AN HP 200
dmi.product.name: HP 255 15.6 inch G9 Notebook PC
dmi.product.sku: 7M9X6ES#A2Q
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.34.0-0ubuntu2
+ Architecture: amd64
+ CasperMD5CheckResult: pass
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 26.04
+ InstallationDate: Installed on 2026-07-19 (0 days ago)
+ InstallationMedia: Ubuntu 26.04 "Resolute Raccoon" - Release amd64
(20260423.1)
+ MachineType: HP HP 255 15.6 inch G9 Notebook PC
+ Package: alsa-driver (not installed)
+ ProcVersionSignature: Ubuntu 7.0.0-28.28-generic 7.0.12
+ Tags: resolute
+ Uname: Linux 7.0.0-28-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: N/A
+ _MarkForUpload: True
+ dmi.bios.date: 12/10/2025
+ dmi.bios.release: 15.20
+ dmi.bios.vendor: Insyde
+ dmi.bios.version: F.20
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: 8A1B
+ dmi.board.vendor: HP
+ dmi.board.version: 17.27
+ dmi.chassis.asset.tag: Chassis Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.ec.firmware.release: 17.27
+ dmi.modalias:
dmi:bvnInsyde:bvrF.20:bd12/10/2025:br15.20:efr17.27:svnHP:pnHP25515.6inchG9NotebookPC:pvrType1ProductConfigId:rvnHP:rn8A1B:rvr17.27:cvnHP:ct10:cvrChassisVersion:sku7M9X6ES#A2Q:pfa103C_5336ANHP200:
+ dmi.product.family: 103C_5336AN HP 200
+ dmi.product.name: HP 255 15.6 inch G9 Notebook PC
+ dmi.product.sku: 7M9X6ES#A2Q
+ dmi.product.version: Type1ProductConfigId
+ dmi.sys.vendor: HP
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/2161241/+attachment/5984034/+files/AlsaInfo.txt
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https://bugs.launchpad.net/bugs/2161241
Title:
HP 255 G9 ALC236 headphone jack detection unreliable, no ALSA jack
events, works after suspend/resume
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