Ok so following the instructions detailed under System->Help solved the
problem, feeling like an idiot now.

I find it very inconsistent though that it is necessary to open a
terminal and run a shell script to activate DVD playback.

Normally if I can't playback a file, Totem just prompts for the
installation of the required package. Otherwise, I use synaptic and
install a relevent package and it works. IMO the use of a custom script
to solve this problem is bad practise.

It would be better if Totem just prompted the user to activate DVD
playback.

-- 
DVD playback broken
https://bugs.launchpad.net/bugs/221028
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