On 20/09/2007 Colin Watson wrote: > As a developer, I wish I didn't have to spend time checking my > bug mail just to make sure that well-intentioned but mistaken triagers > aren't taking items off my to-do list that I want to stay there. >
<sarcasm> As we are in topic, I suggest that, if a complete bug report stays opened for more than a month without any reply, and a developer is reading it, then the developer should be automatically closed and marked as invalid. </sarcasm> Seriously speaking, in my opinion there are both many bug reports that need info and nobody will provide that, and many bug reports that are complete or need further assistance by a developer to be completed, but survive for months, years and releases without receiving attention. While I can perfectly understand that one marks things as "to do" and leaves'em there until he/she has time, on the other hand users should have means to get noticed when a problem is surviving for too much time without being taken in account. Suppose one wished to automatically mark as invalid bug reports when obviously no one will take care of providing needed information. Then one could arrange things in launchpad as follows: 1. the bug is marked as "needsinfo" or something like that 2. after one month, if no comment has been posted on the report, then it's closed 3. any comment on the report removes the "needinfo" tag during the month This can be dually extended to developers and open requests: 1. users can mark bugs in various ways (see below) 2. after one month, the bug is marked as high priority 3. any comment on the report removes the mark during the month and eventually the priority is reset Marks on bugs can be e.g. "needshelp", meaning that user needs help to provide a backtrace or more information (not all programs are equally easy to debug, for example I never succeded in providing an openoffice backtrace), or "goodinfo" to signal that reporters have done their best to provide any possible information, or also "containsfix" to signal that a fix has been suggested or provided in a comment. I don't expect users to abuse of such a mechanism, just as I don't expect developers to close bugs on purpose just because they don't have time to deal with them. And if it does not work, the feature can always be removed. Vincenzo -- Ubuntu-devel-discuss mailing list [email protected] Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss
