Dear all
I just plan to deploy ticketing system at are end where our co-ordinator will
enter day to day calls on the system and end of the day team leader will get
full details of calls and field engineers status.
For that I am searching opensource solution. At present I've tried with OTRS
and VTIGER but there i need to change so many thing in front end.
Here I am talking about approx 60 users, 2 Zone, 4 Team, 4 team leaders, and
other then that field engineers who get calls from office or Team leaders.
Thank you in advance
Rgs.....
Ravi Shukla (Suraj Shukla)
93 21 33 85 13
96 19 69 93 15
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