On 7/6/2012 12:37 PM, 0oo_Neo_oo0 I m W0T I m wrote:
For that I am searching opensource solution. At present I've tried with
OTRS and VTIGER but there i need to change so many thing in front end.
Here I am talking about approx 60 users, 2 Zone, 4 Team, 4 team leaders,
and other then that field engineers who get calls from office or Team
leaders.
OSTicket (http://osticket.com) is the best available open source
ticketing system. We have been running it successfully at
http://customercare.niamcomputech.com for lats 2 years without any problem.
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