Hi :) I think this is part of a wider problem in Launchpad and one i have complained about to no avail on a few previous occasions. Now that the Translators Team are becoming aware of the problem i have some hope of this getting resolved as you folks seems to be one of the more effective and "can do" teams. It's really something that needs a dev working alongside someone who has a lot of tact and diplomacy skills which are not necessarily skills vital to being a good dev.
When people write to Launchpad Answers or bug-squad it would be "good practice" (from a customer relations point of view) to send an automated response just to let the person know their question/bug-report has been received. It seems that many devs hate auto-responses on principle but they are better equipped to deal with a total lack of response where many people contacting Launchpad may be completely new to OpenSource Forums and may just decide that Windows support is better. Currently the only auto-response from Launchpad Janitor is a very rude note sent 15days later and the note says something like "We cannot be bothered to deal with your question. Go away". Which i feel is a little bit negative and has been written up in external, mainstrem press as a reason why some people try Ubuntu once and then go back to Windows. I think if we have not been able to help with a question or bug-report then we should let that person know of other sites that they could try instead, such as http://www.linuxquestions.org http://www.ubuntuforums.com Many regards from Tom :) ________________________________ From: Oier Mees <[email protected]> To: [email protected] Sent: Tue, 24 August, 2010 17:09:48 Subject: question regarding feedback of launchpad translation suggestions Hello everybody, I know I am not the first one with this issue but I would like to know if anybody is working on providing some sort of feedback for people who do translation suggestions on Launchpad. Some sort of optional notification when the suggestion gets reviewed would be great because otherwise they can think that their suggestions are ignored and feel that they are wasting their time. Besides an option to inform them about what kind of mistakes they are making for instance would also be good, but I don't know how could this fit without introducing too much clutter in the UI. Regards, Oier Mees
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