On Sun, 2009-01-18 at 10:49 +0000, Paul Sutton wrote: <snip my stuff>
> <snip education stuff> > Perhaps when helping people we need to issue them with a basic checklist > of common faults, a bit like the steps you go through when you call tech > support. It also helps the person helping the end user if the end user > knows which gui they are using or even which operating system and version, > > > Paul Maybe before the system offers to connect them with a support person it should go through a bog standard checklist of things to try, much like the troubleshooters you get in a lot of software. At the least this information could be passed onto one of the volunteers to give them a better idea of the fault and what's already been tried, and at best it would mitigate the need for using one of the volunteers to fix the problem. -Matt Daubney -- [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
