-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 17/04/13 19:57, Bill Baker wrote: > On Wed, 2013-04-17 at 06:56 -0400, Penelope Stowe wrote: >> I wonder if it would be useful to file a bug suggesting that >> error messages in the music store (if possible, only when the >> error comes during an actual purchase) include a recommendation >> to check with your bank to see if money has been withdrawn before >> re-attempting your purchase? I don't actually think many of the >> target end users for Ubuntu would think about checking to see if >> the money's been withdrawn before trying again. Most of them >> aren't going to come say anything on an Ubuntu list or file a >> bug; they'll just take their money elsewhere. I'm not a >> programmer so I don't know if it would be feasible to only >> include it in errors where someone was in process of purchasing >> when the error occurred, but it might be worth having in general >> in the music store if it can't be set more specifically. I've >> certainly used websites that put that suggestion in when an error >> occurs during a purchase. >> > Suggestion: "payment has been requested but currently there is an > error downloading your purchase. Please contact xxx@xxx" might have > been the the more sane option - and, surely, a programmable error > check/trap? >
Yeah the issue here is we don't own the entire stack so if we don't receive an error we can't act on it. However I have suggested adding the link to the support forms in the error message itself. So thanks for raising that. - -- You make it, I'll break it! I love my job :) http://www.ubuntu.com http://www.canonical.com -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with undefined - http://www.enigmail.net/ iEYEARECAAYFAlFu8SwACgkQT5xqyT+h3OiIXgCgsqU2wBFOwPIw8djL7YSNTgKx WnEAnR13MQyXAeIzhZQfQgkJi56W9yJW =/ZxW -----END PGP SIGNATURE----- -- [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
