Asante sana bwnaa Vukoni Lupa-Lasaga. Maggie
Vukoni Lupa-Lasaga <[EMAIL PROTECTED]> wrote: > Anyone who has navigated the very frustrating > process of checking on case status with the INS will > appreciate how much this new feature means. It may > not substantially change the outcome of a case, but > just to know that one no longer has to dial the ever > busy phones is comforting news. > > vukoni > > > > October 28, 2002 > > INS Announces Case Status Online > Many Applicants for Benefits Can Check Case Status > Using the Internet > > WASHINGTON - The Immigration & Naturalization > Service (INS) today announced the successful > implementation of Case Status Online--a concrete > example of INS' commitment to improving customer > service while guaranteeing process integrity. > > Customers who have a receipt number for an > application or petition filed at an INS Service > Center can check the status of their pending case > online through the INS website and avoid prolonged > waits on the phone or at a local office. > > "We shared the frustration of customers and > employees who complained that there was no easy way > to check the status of a pending case." said INS > Commissioner James Ziglar. "We expect that the > availability of Case Status Online will reduce the > number of customers who need to call or visit INS in > person for this information. It also allows local > field offices to focus on providing services that > are only available by appointment or in-person > visit." > > Customers who do not have a receipt number will > continue to receive information about their case by > calling the National Customer Service Center at > 1-800-375-5283 or 1-800-767-1833 (TTY for the > hearing impaired) or by visiting their local INS > field office. > > The Case Status Online System is only the first of > many improvements that will take place as the INS > implements Immigration Services Modernization and > will fundamentally transform and improve the > Immigration Services' program. Immigration Services > Modernization is centered on service to customers > and stakeholders; employee development; process, > technology and business improvements; and management > infrastructure. > > For more information, please access the INS web > site: www.ins.gov or call the INS National Customer > Service Center: 1-800-375-5283. Forms can be easily > downloaded from the INS web site, or requested by > calling 1-800-870-FORM. > > > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system > (http://www.grisoft.com). > Version: 6.0.404 / Virus Database: 228 - Release > Date: 10/15/2002 > > __________________________________________________ Do you Yahoo!? HotJobs - Search new jobs daily now http://hotjobs.yahoo.com/
