Ndiye, dada 'angu Maggie. vukoni
---- Original message ----
>Date: Wed, 30 Oct 2002 08:12:48 -0800 (PST)
>From: Maggie Atieno <[EMAIL PROTECTED]>
>Subject: Re: ugnet_: Important INS Press Release
>To: [EMAIL PROTECTED]
>
>
>Asante sana bwnaa Vukoni Lupa-Lasaga.
>
>Maggie
>
>
> Vukoni Lupa-Lasaga <[EMAIL PROTECTED]> wrote:
>> Anyone who has navigated the very frustrating
>> process of checking on case status with the INS will
>> appreciate how much this new feature means. It may
>> not substantially change the outcome of a case, but
>> just to know that one no longer has to dial the ever
>> busy phones is comforting news.
>>
>> vukoni
>>
>>
>>
>> October 28, 2002
>>
>> INS Announces Case Status Online
>> Many Applicants for Benefits Can Check Case Status
>> Using the Internet
>>
>> WASHINGTON - The Immigration & Naturalization
>> Service (INS) today announced the successful
>> implementation of Case Status Online--a concrete
>> example of INS' commitment to improving customer
>> service while guaranteeing process integrity.
>>
>> Customers who have a receipt number for an
>> application or petition filed at an INS Service
>> Center can check the status of their pending case
>> online through the INS website and avoid prolonged
>> waits on the phone or at a local office.
>>
>> "We shared the frustration of customers and
>> employees who complained that there was no easy way
>> to check the status of a pending case." said INS
>> Commissioner James Ziglar. "We expect that the
>> availability of Case Status Online will reduce the
>> number of customers who need to call or visit INS in
>> person for this information. It also allows local
>> field offices to focus on providing services that
>> are only available by appointment or in-person
>> visit."
>>
>> Customers who do not have a receipt number will
>> continue to receive information about their case by
>> calling the National Customer Service Center at
>> 1-800-375-5283 or 1-800-767-1833 (TTY for the
>> hearing impaired) or by visiting their local INS
>> field office.
>>
>> The Case Status Online System is only the first of
>> many improvements that will take place as the INS
>> implements Immigration Services Modernization and
>> will fundamentally transform and improve the
>> Immigration Services' program. Immigration Services
>> Modernization is centered on service to customers
>> and stakeholders; employee development; process,
>> technology and business improvements; and management
>> infrastructure.
>>
>> For more information, please access the INS web
>> site: www.ins.gov or call the INS National Customer
>> Service Center: 1-800-375-5283. Forms can be easily
>> downloaded from the INS web site, or requested by
>> calling 1-800-870-FORM.
>>
>>
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>>
>
>
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