Of course there will always be exceptions - but in my experience ensuring that when there is a problem you can talk to someone who is able to deal with it swiftly is very important. Transit is the simplest service to provide from a technical point of view, but when it goes wrong many organisations that I have dealt with fail significantly in getting issues resolved.
Having true multiple paths and also ensuring that you get as close to the major traffic exchangers is also important ideally via peering but also via transit many peers often have better quality through their transit believe it or not! - understanding what your customers use the network for and special days around that - such as new DLC day for Call of Duty... If the first line guys can't speak BGP then you picked the wrong one in my experience. Don't have 60 minutes for it to sit in a queue for the "BGP team". Neil. Sent from my iPhone On 6 May 2013, at 21:15, "Sebastien Lahtinen" <[email protected]> wrote: > > On Mon, 6 May 2013, Neil J. McRae wrote: > >> a good test is to randomly phone their help desk and see how helpful they >> are. NTT won this test for me. > > Sometimes fastest NOC isn't best overall service.. from experience ;) > > seb > >
