Thanks for this Neil. How can you test the first line without becoming a customer then? Pretend?
-- Kind Regards, Gavin Henry. Managing Director. T +44 (0) 1224 279484 M +44 (0) 7930 323266 F +44 (0) 1224 824887 E [email protected] Open Source. Open Solutions(tm). http://www.suretecsystems.com/ Suretec Systems is a limited company registered in Scotland. Registered number: SC258005. Registered office: 24 Cormack Park, Rothienorman, Inverurie, Aberdeenshire, AB51 8GL. Subject to disclaimer at http://www.suretecgroup.com/disclaimer.html Do you know we have our own VoIP provider called SureVoIP? See http://www.surevoip.co.uk Did you see our API? http://www.surevoip.co.uk/api ----- Reply message ----- From: "Neil J. McRae" <[email protected]> To: "Sebastien Lahtinen" <[email protected]> Cc: "Gavin Henry" <[email protected]>, "[email protected]" <[email protected]>, "Adrian Bool" <[email protected]>, "Simon Lockhart" <[email protected]> Subject: [uknof] Transit providers to avoid? Date: Mon, May 6, 2013 21:57 Of course there will always be exceptions - but in my experience ensuring that when there is a problem you can talk to someone who is able to deal with it swiftly is very important. Transit is the simplest service to provide from a technical point of view, but when it goes wrong many organisations that I have dealt with fail significantly in getting issues resolved. Having true multiple paths and also ensuring that you get as close to the major traffic exchangers is also important ideally via peering but also via transit many peers often have better quality through their transit believe it or not! - understanding what your customers use the network for and special days around that - such as new DLC day for Call of Duty... If the first line guys can't speak BGP then you picked the wrong one in my experience. Don't have 60 minutes for it to sit in a queue for the "BGP team". Neil. Sent from my iPhone On 6 May 2013, at 21:15, "Sebastien Lahtinen" <[email protected]> wrote: > > On Mon, 6 May 2013, Neil J. McRae wrote: > >> a good test is to randomly phone their help desk and see how helpful they >> are. NTT won this test for me. > > Sometimes fastest NOC isn't best overall service.. from experience ;) > > seb > >
