My understanding is that they offer this as a service predominantly for enterprise clients who insist on a single managed solution for their hosting, and that they are not operating it because they aspire to be a transit provider.
Hence, your experience on price and how they handle support issues is consistent with that.. All their DCs are manned 24x7, but I am not sure how they handle non colocation issues exactly, I suspect based on how they segment business that it would go to the support department in the particular datacentre that your contract is with. I think you're saying you get an initial reply followed by a 30 minute delay whilst they contact a 2nd tier IP engineer? I'd presume the UK is structured the same was as NL then, though you'd be better off getting a full clear reply from your UK account rep to confirm or deny specifics. HTH Steve On 23 March 2015 at 11:50, [email protected] <[email protected]> wrote: > Does anyone use TeleCity transit? > > We are a customer in Amsterdam, and are not so impressed by the > responsiveness of their support team, especially when there is a problem. > For the (relatively high) price per meg, it's disappointing there isn't a > 24/7 manned NOC, therefore out of hours we have to wait for someone to get > woken up which usually takes 30 minutes or so. > > Does anyone use their UK transit (which I understand is operationally a > separate service)? Do they have 24 hour NOC there? > > Thanks for thoughts, insights into their workings and feedback. > > Nick >
