I'm looking for a way of contacting someone in BT Internet's network administration team. We're not a BT Internet customer, but their mail servers are rejecting all mail to @btinternet.com addresses that originates from a mail server that I'm responsible for.
I've tried contacting BT Internet through their normal support channels, but have got nowhere - their support team state that our mail server's IP is not blacklisted, that there is "no fault" with their mail servers and that they aren't rejecting mail. They have refused to escalate the problem because there is "no fault" even when presented with network traffic dumps clearly showing their server rejecting the SMTP sessions (they admit to not being technical enough to understand the pcap file).
I'm not sure what the next move is to get the problem resolved - as we are not a BT Internet customer, it seems that their default position is to not care that there's a problem.
Anyone got any ideas? Many thanks. -- - Steve Hill Technical Director Opendium Limited http://www.opendium.com Direct contacts: Instant messager: xmpp:[email protected] Email: [email protected] Phone: sip:[email protected] Sales / enquiries contacts: Email: [email protected] Phone: +44-1792-824568 / sip:[email protected] Support contacts: Email: [email protected] Phone: +44-1792-825748 / sip:[email protected]
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