I've replied off list to Steve. Sent from my iPhone
> On 27 Mar 2015, at 11:21, Steve Hill <[email protected]> wrote: > > > I'm looking for a way of contacting someone in BT Internet's network > administration team. We're not a BT Internet customer, but their mail > servers are rejecting all mail to @btinternet.com addresses that originates > from a mail server that I'm responsible for. > > I've tried contacting BT Internet through their normal support channels, but > have got nowhere - their support team state that our mail server's IP is not > blacklisted, that there is "no fault" with their mail servers and that they > aren't rejecting mail. They have refused to escalate the problem because > there is "no fault" even when presented with network traffic dumps clearly > showing their server rejecting the SMTP sessions (they admit to not being > technical enough to understand the pcap file). > > I'm not sure what the next move is to get the problem resolved - as we are > not a BT Internet customer, it seems that their default position is to not > care that there's a problem. > > Anyone got any ideas? > > Many thanks. > > -- > - Steve Hill > Technical Director > Opendium Limited http://www.opendium.com > > Direct contacts: > Instant messager: xmpp:[email protected] > Email: [email protected] > Phone: sip:[email protected] > > Sales / enquiries contacts: > Email: [email protected] > Phone: +44-1792-824568 / sip:[email protected] > > Support contacts: > Email: [email protected] > Phone: +44-1792-825748 / sip:[email protected] > <steve.vcf>
