Sean, I work for BT and lead a large chunk of our technical programme. We don’t “engage” in areas we’re we don’t offer a product and it seems what you want is a product, and fortune favours the bold, that makes your ability to flog something on to your own “customers” (heaven help them) rather than doing the grunt work yourself.
We sell BT Broadband and Infinity with TV and the service includes the Homehub and the STB – we don’t support any other method and no we aren’t going to do your work for you by giving you a “nice Ubuntu package” you want it- you make it. Does Sky, TalkTalk or Virgin have a “nice Ubuntu package?” I’m going to guess they don’t. What ISP does have “a nice Ubuntu package’ ? Maybe work with them? We use existing standards that most competent engineers understand, like PPPoA or PPPoE for those that want to use other equipment for CPE our help page does give the basic information to do it for BT Broadband. And we share more in-depth service information with other CPs. http://bt.custhelp.com/app/answers/detail/a_id/7447/~/how-do-i-set-up-my-non-bt-router%3F For BT Infinity we don’t support anything other than Openreach modem with/or {Smart,Home}hub and moving forward we only support Smart/Homehub – if you don’t like that then my advice is to work with an CP that offers something different. Other devices work but we don’t and won’t support them but thousands of people buy their own router and successfully connect it to our network and with IPV6 all you need to do is enable the interface and turn on prefix delegation pretty much like every implementation standard states! – is it really that hard?! For BT TV we don’t support any third party solution because the end to end delivery of our service is complex and is _subject_ to change and has changed several times. If you want BT TV then use our smarthub. (incidentally I use a smarthub at home for all of my network needs and there is nothing that its unable to do and I don’t exactly have an ordinary network at home). A quick google shows about a half dozen hits for folks that have managed to config various boxes to use our IPV6 part of our service. If you want a static prefix for IPV6 (and IPV4) we will (and do) offer this through BT Business (although we launch V6 in business early next year) - for consumer we don’t offer it, we did look at it but the cost and complexity of managing potentially millions of static prefixes simply isn’t worth it, on BT Business we use LNS to deliver this service and manage the routes to a sensible set of prefixes. I use DDNS and have _never_ had a problem in reaching any device. 1: We don’t have a github for our products and services, it’s not part of our offer, nor is it nessacery, we publish a number of technical documents on how to use our services, are they fully comprehensive? Probably not, but the cover the areas we need to cover and if CP’s need more information they have several routes to choose to engage with BT. 2: For customers that buy BT Broadband or BT Infinity the help page is here http://www.bt.com/help/home/broadband.html 3: See above. 4: It’s simple you plug in a BT Homehub or Smarthub and it just works. Currently our network is carrying just over 3Tb/sec so I imagine that people are using it pretty well right now! From: Sean Keeney <[email protected]> Date: Monday, 7 November 2016 at 23:59 To: "Neil J. McRae" <[email protected]>, "[email protected]" <[email protected]> Subject: Re: [uknof] Fwd: IPv6 adoption approaching 16% in UK Thank you, Neil. As I said you aren't the problem - BT are.They provide my internet, but they don't engage. So. Where's the documentation on how to provide ipv6 (or even ipv4) in my network without using that awful HH? How can I learn to do it properly myself before providing it to a customer? Your contract with me (afaik) extends to the box at the wall - so, where is the github or wherever that gives me the technical details I need to provide this? Where's the nice Ubuntu package? What if my requirements extend to doing something that your HH doesn't do - like a local DNS domain? I reverse engineered your stack for getting IPTV (Sky Sports etc) over your multicast network. Why should I need to do this, 4 days of work, why isn't the information loud and clear? My Linux box connects to the OR modem - who knew i'd have to give the bare connection a fake IP address to be able to route multicast from it? Why can't you put this up in advance, so I don't need to second guess the largest supplier of internet in the country? What are you trying to hide? Why is your ipv6 allocation non-static? Is there a reason? If so, i'm all ears - if it's a good technical reason then fine. If not, then i'll have a go. You had an excuse for a non static allocation with ipv4, why can't you give me a static allocation with ipv6? If it's difficult then fine but PLEASE TELL ME THIS. Seriously BT act like a black box. You're not, I can always move to Sky, which is why I feel bad complaining at you. But the company you work for *do not realise* they provide access to the internet and that is all. They are not gatekeepers, like they were in the days when we all had to use trimphones and had party lines. Why are BT not leading the way by giving us information we need to get people to use BT services?! As an aside - in my last role at a secure establishment - BT (OR) sent an engineer that didn't understand the difference between single and multi-mode fibre. This is a company that spend hundreds of thousands a month. Don't under estimate the power of word of mouth. This cost us 3 days. Finally: 1. Where is your github? 2. Where is your best practice? 3. Where are your instructions on helping people get the best from the connections you provide? 4. Where are your clear instructions on DNS servers, NTP, etc? Do I need to talk to India again? Seriously. /Sean
