Hello Has anyone here ever managed to get an LOA out of Openreach (for us ordering a circuit to their DP in a closed-cabling facility), and if so, what department did it for you?
Four phone calls has so far failed to get Openreach truly understanding what I need much less who can do it and both the KEEMP and EBBAND (who want to install the copper line) teams are basically throwing their hands in the air saying they have no idea who would do such a thing. Messages are being passed, much like the buck, back and forth between teams, but none of this seems likely to result in success right now. Both teams agree that it is a very common thing for datacentres to have particular requirements, but none have any idea how to progress. EBBAND at one point, appearing to clutch at straws, suggested we contact "our account manager" (if we have one, we have no idea who that is). You would not think a document with an Openreach logo at the top and a verifiable contact at the bottom that says "this customer is authorised to request a cable to our DPXXX [for the order number XYZ|please label as ABC]" would be so unusual or hard to come by. Would this fall under the purview of their wayleave department? Someone else? Does anyone have any contact details? TIA Phil
