I've no experience of this particular issue with Openreach but have had to deal with other similar situations.
Have you tried sending them a pre-written letter and asking them just to sign and return? On 16 July 2018 at 11:08, Phillip Baker <[email protected]> wrote: > Hello > > Has anyone here ever managed to get an LOA out of Openreach (for us > ordering a circuit to their DP in a closed-cabling facility), and if so, > what department did it for you? > > Four phone calls has so far failed to get Openreach truly understanding > what I need much less who can do it and both the KEEMP and EBBAND (who want > to install the copper line) teams are basically throwing their hands in the > air saying they have no idea who would do such a thing. Messages are being > passed, much like the buck, back and forth between teams, but none of this > seems likely to result in success right now. Both teams agree that it is a > very common thing for datacentres to have particular requirements, but none > have any idea how to progress. EBBAND at one point, appearing to clutch at > straws, suggested we contact "our account manager" (if we have one, we have > no idea who that is). > > You would not think a document with an Openreach logo at the top and a > verifiable contact at the bottom that says "this customer is authorised to > request a cable to our DPXXX [for the order number XYZ|please label as > ABC]" would be so unusual or hard to come by. > > Would this fall under the purview of their wayleave department? Someone > else? Does anyone have any contact details? > > TIA > > Phil >
